Verizon FIOS customer support chat rulez

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1

If I was not busy this morning I would have probably gotten much more in to it with this guy… but holy hell what the fuck is wrong with these people. Also great job verizon not making your god damn order page work in anything but IE. :mamoru:

Here’s the chat log :bloated:

   	 	 	 	 	  We are routing you to a chat representative. Thank you for contacting Verizon FiOS. Your average wait time is 2 seconds. Ask about our first month FREE offer when you order FiOS online.  
  ![https://sales.liveperson.net/hcp/chatinfo/chatinfo.gif](https://sales.liveperson.net/hcp/chatinfo/chatinfo.gif)You 	are now chatting with 'Jack'

Jack: Hello. Thank you for visiting our Verizon chat service. How can I help you experience the cutting-edge technology of FiOS TV?
Jack: Good Morning!
you: Hi, I was looking to order service
you: However, I have not been able to get past the first step for some reason…
Jack: That’s Great!
Jack: I really appreciate your interested in Verizon Services.
Jack: I will be happy to help you with that.
Jack: May I ask what error are you getting on your order page while proceeding ahead?
you: I click next after selecting my package, set top boxes etc. and a window pops up asking about the 1st 90 days free of premium channels and when i click ok the window does not close
you: and it does not continue to the next step
Jack: Okay,
Jack: Please try refreshing your order page by pressing F(5) button and proceed with the order.
you: Additionally I was wondering if I can have an additional cable run without a set top box for now since the room is not completely setup yet
you: However it will not allow me to select to install 3 tv’s but only pick two set top boxes
Jack: May I ask how many normal TV and HD TV’s do you have?
you: I have two HDTV’s, and will be adding a 3rd but not for a few months
you: But I was hoping to have the installation done so when I put the additional one in I won’t have to have someone out again to do the cabling
Jack: In that case I would suggest your to order 2 HD set top box and 1 Standard set top box and select 3 TV’s to connect and proceed ahead.
you: In that case I will need to be paying monthly for an additional set top box that I wont be using though
Jack: Alright! As you don’t have 3 rd TV I would suggest you to order 2 boxes right now and later by calling local Verizon business office you can order additional equipment without paying any additional charges.
you: But will I need to pay for installation later on?
you: Since the cable will not be run to that room yet?
Jack: Yes, you are right.
you: That’s why I would like to get the cabling installation done now while I am ordering my service initially
Jack: If you wish to do that online you can do that.
Jack: Simply select the equipments you would like to order and click on next button to proceed ahead.
Jack: As I will be right here to assist you if you face any problems or if you have any questions while proceeding with your order.
Jack: Are you able to proceed ahead smoothly?
you: Sorry, it wont let me select installing 3 TV’s and only 2 set top boxes
Jack: Simply select 3 number of boxes under "Choose your FiOS TV equipment.
you: Right, but then I have to pay an additional $6 a month
you: nevermind, I just won’t order the additional box for now
you: Ok, on to the original problem, when I select next to continue a window pops up saying that the Free FIOS movie ticket is being offered for the next 90 days, and I have to click OK to continue
you: however, when I click OK it does not do anything
Jack: Yes, as if you wish to order additional box you require to select 3 TV’s with 3 set top box to match the number of TV and boxes.
Jack: Would you allow me to send you a fresh link to order your service smoothly?
you: sure
Jack: Just a moment please.
Jack: Click here to get started.
Jack: Make sure your order page does not get time out error, so you can complete your online order process easily.
you: ok
you: Same problem
you: I get the popup window and have to click ok to confirm the FIOS movie ticket offering and when I click ok it does not do anything
Jack: Just a moment please.
you: We are currently offering Free FiOS Movie Ticket which gives you 90 days of free access to the premium channels below. You can take advantage of this 90 day free trial of our most popular premium channels by selecting the check box(es) next the channels listed. There is no obligation to keep these channels after the trial period. If you decide to keep these channels after the trial you will need to order it on or before 90 days from your install date by calling into customer service or the channels will be automatically removed. Cinemax Movies
you: that is the contents of the popup window
Jack: Yes, that’s correct.
Jack: May I ask which Browser are you using to place your online order?
you: Firefox
you: I have tried in Firefox as well as Safari
Jack: Okay,
Jack: I would suggest you to place your order by using Internet explorer.
you: mac computers don’t have internet explorer
Jack: Okay.
Jack: I would suggest you to refresh your order page 3 to 5 times and proceed ahead.
you: You know that wont work
you: Since i’ve tried to order this numerous times starting from the begining

Jack: I would suggest you to place your order from other computer by using Internet Explorer.
you: Allllllll right… you’d think that they would test these on most standard browsers.
you: Thanks, for nothing

2

:lol:

3

Indian.

4

:rofl:

5

Copy/Paste chat support strikes again. If they don’t have a canned answer they can copy/paste you’re pretty much screwed.

6

There was so much potential there. lol.

7

I accidentally the FiOS.

8

:word:

I don’t understand why companies don’t just make automated online support, with a bank of key phrases etc. Hell, they likely already do.

9

I accidentally my FIOS

GOD DAMN I took too long to read and was beat to the punch. :frowning:

10

But then you my fleshlight

11

I ACCIDENTALLY THE WHOLE THING

12

lol… i feel like i really let the community down by not making the conversation ridiculous, but i just wanted my fucking fios service ordered :mad:

edit: but i felt that the legitimacy of the conversation, as in i was not TRYING to fuck with the guy, makes it pretty lol-able.

13

if you call them, they can like “hack” into your computer and do everything for you, they had to do that for my internet because the “home installation kit” was so fucking rediculous, it didnt even work

14

lol

15

wouldn’t have helped, i am on a linux computer (i told them mac because i figured it would be less confusing for them). Their stupid ass order site doesn’t work on anything but IE 7… I even tried it from our terminal server which has IE6.

16

I do not understand how no one has taken it upon themselves to start up a nice chat with these folks. Personally I would, but I am at work and won’t get the full potential out of it.

17

:lol:

but why not just order all 3, then turn the un-needed STB the next day?

and this is the best part

Jack: I would suggest you to refresh your order page 3 to 5 times and proceed ahead.
you: You know that wont work
you: Since i’ve tried to order this numerous times starting from the begining

Jack: I would suggest you to place your order from other computer by using Internet Explorer.

18

yea, i liked that one… i am pretty sure that is the only point that he went off of the copy/paste responses, and boy did he fail hard. really? refresh it 3-5 times? had not heard of that fix yet.

and yea, good call i should have ordered them and then got rid of the 3rd set top box… I just want an additional hookup for my 3 season room out back because watching tv outside in the summer fucking rules. But i didn’t get a tv for in there yet and i don’t want it for the winter months.

19

IE plugin for firefox? not sure if it works on non-windows systems though

lol funny though… but retarded that companies design certain sites around a specific browser. Is it an activex thing?

20

you need to have IE for ie plugin i believe.

no idea what the problem is, i think it was actually a poorly written javascript or something. it is mind boggling how many websites are not setup to support anything but IE.

edit: i STILL need to RDP into one of my servers at work to transfer fucking funds between accounts with HSBC because they didn’t update their website. it did work with firefox 2, but doesn’t with firefox 3.