Actually it’s been a few times where somehow they left a feature off of my account, and I got extremely high bills. Even though I was clearly not in the wrong, it took forever for them to change the mistake, and getting talked down to by people on the phone != good customer service. I certainly did not like the answers I was getting from them when they should have been righting their wrongs.
I’ve seen the phones they offer. But it seems like even with 2 year rebates, they are still a shit load more expensive than GSM phones and you don’t have the ease of switching phones whenever you want. i.e. the BJ2 that you can get for $70 on a new 2-year contract through AT&T.
And why the picard at the GSM comment? Cingular did it? Why can’t the best company ever OMG AMAZING do it?
I understand that for you it’s more of a natural reaction to defend them, I’m just offering my honest opinion. Not making shit up.
Do you hear alot of complaints about AT&T’s customer service? (seriously asking here)
EDIT - I actually read an article stating that Verizon was also considering making the switch back when cingular started to make the change.