What will you do if it happens to you @ Destiny BBT???

(Not Me, Simply Passing Along The Info.)

Long story but I will try to keep it short and clear, high-lighted the important part. We did what we have to do and thinking if further action is needed.

Last night after dinner, me and 2 of my friends decided to chill @ Destiny as we didn’t want any alcohol. We ordered some drinks snack, also bought a deck of cards for $2 and play. Half an hr later, 2 more friends arrived. It took us like 10 mins to get a waitress come by to take orders. 15mins later the drink arrived, 1 of the drink is a steaming Hot Chocolate.

The girl have a couple sips, and decided to add sugar in it. When she stirred the drink, 2 chocolate chunk floated up. And guess what, it’s NOT chocolate chunk. It’s NOT 1 but 2 Cockroaches in it. See pictures below.


http://i138.photobucket.com/albums/q274/hacknik/47b8cc29b3127cce98548b1ac56b0000004.jpg
http://i138.photobucket.com/albums/q274/hacknik/47b8cc29b3127cce98548b1b445a0000004.jpg

We were shock and brought up the issue w/ the waitress. At first she apologized and offer 13% off drinks. WOW, what a discount on “special” drinks. We decided to talk to their manager, but apparently the Manager has already left. Waitress came back with an offer to waive our “drink” bill, but still charge us on the food. Since we have ordered snack too, we assumed that their food is dirty as well. Their excuse was the bar and kitchen were separated, but they tend to forget Cockroach has legs.

Meanwhile, 2 of my friends vomited and one of them even threw up in front of the waitress. We asked them who’s in charge and we would like them to take the responsibility, well, no body in charge @ night after 11:30p.m I guess. We were politely asking for the emergency # just to speak w/ the Manager, got refused.

Fine, so while the argument was going on, one of my friend took a video w/ his cell. We have also brought the drinks to every single table @ Destiny, shown them the drinks, and ask what they would do if it happens to them. We also have other parties to say the location, date, and time and as to prove this drink were from them.

Now they got nervous and flipped the story, saying that we brought in the cockroaches and put it in the drinks. They came back, offer us to waive ALL BILLS as a compensation. The problem is, they did not realized the problem. Their attitude was like who give a **** if there are cockroaches in the drink. Well, the person who sip it, is a nurse in practice. She asked the waitress if she knew what type of diseases the cockroaches can carry, waitress answer was, if there’s any sickness go to a hospital and we will pay for it. Not an apology and she walked away.

Since it’s not going anywhere, we decided to leave. However, we got blocked @ the door, and the waitress said we intentionally took a video of her without her notice~! (BTW: All waitress English were pretty bad that, she kept saying we took a picture of her when she meant we took a video of her) Other bartender came along to ask my friend to delete the video. My friend denied to do that, and they decided to DETAIN us in the restaurant~!

So what did we do? We end up calling the cops for help. They came, look @ the drinks and comment it’s disgusting, got our info, and talk to them. Emergency radio called them, they rushed out and came back in 15mins. They saw the video(s), and comment that its not against human right or any violation, as long as we don’t publicize the one w/ the waitress face on. We deleted 2 out of 3 videos in front of the cops/waitress just to keep ourselves out of trouble.

Before any drama started, all we want was to talk to someone who’s in charge but they denied to give out the info. The cops helped us to ask them who’s the Manager is, and they denied to give out info to the Cops. The cops had enough of that so he said he want to call the Manager directly himself, it took the waitress/bartender 3 mins to say the Manager name, the proper spelling, and find the contact #.

We left the place @ 12:30ish and I said to myself, NEVER COME BACK TO THIS PLACE AGAIN.

Join the group below and share it w/ your friends, let them know~!!!

and the original thread started on redflagdeals


tough call…

but having been in the restaurant business for some time i can tell you that all kitchens have bugs and all food wholesalers have bugs and all food manufacturing has bugs.

not necessarily roaches, but any food or ingredients that come from overseas will almost 100% have roaches…

i’ve seen people crack a bag of rice from China, fresh off the truck and hey… guess who came along for the ride.

getting into the food is inexcusable, but it has to happen sometimes.

you should have been given a refund immediately and apologized to… but hey, asian people are never wrong at first, only when they realise the consequences.

I used to work for their sister shop Destiny Asian Fusion in Richmond Hill. I’m almost 100% positive that it was either planted or an isolated incident. However, i am not impressed with the way management handled the situation. I also completely understand the customer’s fury. Trying to talk to Destiny management is like talking to a wall that talks back with a bad accent.

That company has no interest in customer service training and treats their employees very poorly. I currently work for Moxies and i’m loving every minute of it.

wow that is disgusting but bing has a point…

they should have apologized and waived the bill also done some other things. im sure i wont eat at that place ever.

i would have snapped roaches are gross and carry alot of shit. you guys handdled it way better than me… i would have gone nuts