West Herr Ford in OP was good to me. However, I had cash on the table, a fair offer on my trade, and knew what I was buying. They pretty much won’t argue with you when that is the case.
Quick Note: I am judging this info based on your Mom having you investigate as she might not konw the best way to buy a “NEW” car please do not take offense if you have different tactics, everyone does. I know even after owning 5 vechicles personally and helping out more people than I care to look for/close deals that it can get out of hand quick. Not sure if this helps but it might. Again, this is what I do. It may not be “RIGHT” to some but it works.
If she is unsure what she wants she should get an idea first and then look around. For instance if she wants a four door sedan versus SUV. Then find a price range and figure out what is affordable to her either to buy out right or finance. Before she even steps on a car lot she should have maximum down payment in hand (Say 3,000), title of trade if that is the case, idea of what she wants for trade, and most importantly a mental list of what she wants for a vechicle.
These days the best place to look for what is available is online for New cars. Figure out how far she is willing to drive to go look and start your search. If she is looking for a reliable deal a dealer may be the way to go. Personally, I have only owned 2 dealer vechicles for the mere fact to have piece of mind in my DD. My Ranger (Dealer Finance) I just purchased was an investment. My MR2 (Cash in hand swap to a stand up guy, 91MR2) is a planned Money pit :). If you can come up with a reasonable offer for a dealer before you even shake their hand then you will be satisfied and they probably won’t refuse.
This is what I did. 94 F-150 with ~150K was shitting the bed. Owned the truck for 3 years. Nothing wrong with the motor. I knew the truck was not worth much but you can usually get 500 - 1000 on any trade. I also knew I was not going to pay no 20K for a truck. FUCK THAT. So I narrowed my search. I looked at the smaller trucks (S-10, Ranger, and Tacoma). I didn’t have much info on any of them so this is where I drew the line. I wanted a V6, 5Spd, Ext Cab, 4x4 that was no more than 5 years old. That was it. Everything else I could care less about. Now I picked a price range. I make pretty good money and I don’t mind paying a little more for something nice. At the end of the day I want to spend no more than $250 a month on a payment. I am not a Money guru and I don’t claim to be. That was my means. Based off of that my price range was under the 15K mark.
I began looking online for every pick up under 15K. I forget what car search engine I used but google steered me there. I looked within 50 miles of where I was and got like 30 hits for a 6 cyl pickup under 5 years old for less than 15K. Jim Ball, West Herr, Fucillo, etc… and even some smaller dealers in the area. Wrote down prices, figured $1,000 on my trade and $2,000 down, and worked out my payment. I was in on three that I liked but the only one that was a 5 spd was the Ranger at West Herr. Called up, made an appointment, went home and grabbed the title/keys to the F-150, grabbed 3K, and went.
The Truck was perfect. Exactly what I wanted. I knew I was taking it home even without driving it, YET. Sat down with the Salesman. He asked me if I was Buying or Financing. I said: “Well, first off. I’m driving this truck home today. But, I need my payment to be under $250/month. How much do you need down?” He wrote figures down and we talked for about 15 minutes. I said I had 3K to put down and I wanted 1,000 on my truck for trade (If you remeber when I budgeted I originally said 2,000 down. This little trick gives you a window to look a little higher. With the additional 1,000 down it really helps your payment plan. So, budget for $X,XXX as a down payment but actually put $X,XXX+$1,000 down if you can swing it.) then I placed the F-150s title on his desk and set the keys on top.
The salesman gave me the keys and told me to take it for a test drive. I gave him the keys to my F-150 so he could look at it. When I came back he was in his bosses office with the door closed. 10 minutes passed. He walked out and said “Well, I’m going to give you an early Christmas present. I’ll give you the $1,000 for your Truck. You know it is not worth it though, right?” It certainly was not.
To make a Long story even longer; fuck bear with me…sorry, I was in an out of the dealer in less than 2 hours. I put 3K down, got 1K for my trade, and walked out with a payment of $248 which includes a hell of a warranty.
If you plan on working with a dealer. Keep the upper hand and You will not get screwed. For those that do get screwed chalk it up to hesitation, impatience, haste, and lack of knowledge on the deal.
My $.02. Goodluck. Sorry for the Report.