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[oldford]

@XwalkerX

for the role play they put you in a room with a packet about a fake company mine was a company that sold appliance insurance. basically they give you 20 min to read thru the packet and look over made up customer files. then they call you 3 times (as a diff customer for each call, with diff needs/probs) you will get the hang of it by the 3rd call. after each call they dicuss it with you and ask what you would have done diff and if you think you were effective. then after that you go on the call floor and sit in for a few calls and take notes, etc. then meet with teh team manager/leader. all i have to do is go back and get a drug test and physical this coming wed morn…

Walker you wont pass the drug test. I heard they test for Arizona Ice Tea