You can call DMV division of Vehicle safety and file a complaint. sounds pretty open/shut kind of case. local# is (716)847-7962 they may reffer you to call a number in albany to file the complaint. Heres the nice part- it doesnt cost you a dime, just takes a little time to file the paperwork. Get an estimate on replacement. Option2 tell them if they dont fix it immediately your going to file a complaint with DMV and dont deal with the shop manager call their corporate office and talk to them