shit like this happends.ive seen it. both auto places i have worked were pretty honest. i did quit the last one(2 days b4 my 2 week notice was over). i was told if i didnt try to sell the elderly lady who came in for tires a fuel system i could go home right now. i dont believe in selling outside the box as i call it. say u come in for a oil change.iam going to mention ur air filter. u replace it idf u want. if ur above 50 thousand miles ill mention a fuel system cleaning or a tranny flush. but if you come in for tires iam going to look at ur tires if they r worn unevenly i will tell u hey these tires look bad u need a alignment. iam not going to add oh 100 thousand miles u better get a fuel system cleaning. u shouldnt throw everything at a customer when they come in. pushing things on customers makes them intimidated and then they dont wanna come back.these franchises r all about numbers not about customers.