are the newer time warner boxes better?

[theblue]

head over here:

http://www.nyspeed.com/showthread.php?227249-my-HTPC-SAN-build&highlight=ceton

[jabbu]

@JustinH"

I’ve had a scientific atlanta time warner box for about 5 years now. The basic HD box, no DVR or anything like that.

Randomly the guide will freeze and not respond at all, then it will be laggy. Other times it will work blazing fast.

I thought they fixed the problem when they pushed down the new style guide to my box, but now it is back again.

My brother has a new samsung box, and has had no problems.

Should I call them to get a new box, or is this just system lag?

Call? Best chance is to swing to the local office and request the newest box. Techs only have 3 or so on their truck and no control over which they receive.

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@Motocrossx23

I had the same problem. TW came out 7 times to “fix” the issue. Eventually they admitted our area had a problem with over capacity.

We switched to FiOS, no looking back.

I call BS, but don’t really care. lmao. $100 says verizon sells their fiber within 5 year, you on?

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@Motocrossx23

^ We kind of figured as much. I’ll admit I liked TW, they were great with customer service and sending people out. We just grew tired of freezing TV and slow internet.

It is not so much the company, it has a lot to do with the area you live in.

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@LZ

When I worked there I had them come to my house and make up all kinds of bs rather entertaining.

Any contractor for service is a joke. Most in-house techs are ok, some are bad and some are gold.

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@07shelby

I also had trouble with my TV freezing. I didn’t have to get a new box. If you unplug everything and let it sit for 10-15 minutes and then plug it all back in and reboot the box it should take care of the problem. At least it did with mine. I seem to have more problems with the remote. I usually trade it in for a new one every couple months because it doesn’t respond. (yes I changed the batteries, didn’t help)

Rebooting the box is just a temp fix, I’ve had my two dvrs boxes for over a year with no reboots.

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@Mr. T

they are sleek much smaller samsung boxes now. I just upgraded in the fall and its been much better. No freezing.

Samsungs are nice, I went with the newer ciscos. Any newer box is better, usually.

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@MaximaSE98

my new one still sux…although it seems to be a bit better that i put a signal booster in…

“booster” is a band aid, have a tech fix the real issue, no one under 6 digital pieces of equipment needs an amp, well maybe some folks in synder.

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@Quattro Krant

We went through 2 of the older style Scientific Alanta ones in about a year and then they gave us a new one and it has been much better. A few nights ago it froze for the first time ever and once they re-booted it, it was fine.

“they” rebooted it? Just reboot it yourself, no difference unless you see a “not authorized” error.

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@Xander

We just started having issues with our current cable box in the living room, but not the other ones in the house, can that still be part of the over capacity in the area deal?

X…

No, no “over capacity” issue will affect a TV. If any “over capacity” issue, it would be bandwidth"

You can swap cable boxes in the rooms to see if the problem is the line or the box. If its the box, just take it to the local office.

[LZ1]

@jabbu

Any contractor for service is a joke. Most in-house techs are ok, some are bad and some are gold.

It’s ok there are only like 3-4 guys in Buffalo who actually know how SDV/VOD actually work from end to end.

[jabbu]

SDV was childs play… Did you work with servassure?

[LZ1]

Nah only did two years at twc.

Might come back when the east region finishes the reorg

You should try to get into the head end side a bunch of people should retiring

[jabbu]

I love my position, only do BC, on my own all day everyday. I dunno about a office job.

[piratemosh666]

I may be a little late to this party, and it most likely has to do with the area in which I live, but…I have one of the newer Samsung boxes and have been having issues with it. It’ll be slow to respond, or laggy, not tune to a channel, randomly change channel, and randomly not turn on. Just recently an update came through, and all was well…for about four days. This box sucks.

[LZ1]

It actually has nothing to do with where you live if the box is slow.

[piratemosh666]

Didn’t think so…

[jabbu]

@piratemosh666

I may be a little late to this party, and it most likely has to do with the area in which I live, but…I have one of the newer Samsung boxes and have been having issues with it. It’ll be slow to respond, or laggy, not tune to a channel, randomly change channel, and randomly not turn on. Just recently an update came through, and all was well…for about four days. This box sucks.

Crappy box, swap it.

Samsungs are the fastest overall, but they are newish compared to SA/Cisco to the STB scene and I decided to go with cisco myself.
I think samsung, as a set top box manufacturer, suck ass.

[evane]

@LZ

It really comes down to the software on the boxes should have never been built with java

I am fairly certain the actual code that the DNCS pushes down to the boxes is written in C, all of the TWC owned backend code is java.

Now I am going to have nightmares from my time in ATG.

[JustinH]

Got a new box today from Time Warner, Cisco is the brand. Much much faster than the old box, there was like 5 people in line exchanging their old boxes also.