You’re supposed to, if you consider yourself a professional in your respective field, do 100% right by everyone no matter the situation. You think I don’t deal with a’holes on the phone in my IT job? Of course I do, but if I don’t fix it the first time or do it right, they’ll be calling me again. Same with cars…if you half-ass your way because the guy pissed you off from the get go and you ‘don’t care’…you’ll be looking at the vehicle again. Or someone in your shop will…which actually hurts everyone on the team because it uses up resources.
I came into Lia Infiniti calmly and didn’t get shit done. After posting on here, and prodding from members, filing a complaint with USA corporate…I went back in there a bit more demanding/threatening and shit got fixed. Pronto. I guess I wish you worked there…wouldn’t have had to file complaints and post on Shift about my issue :lol.