Last week I took my car to Cooley, VW to have the DSG flushed and filled and, while I was there, they performed a breather hose recall. Two days ago I found a loose part sitting under my catch can. After some research it turned out to be an insulator that sits between the intake and the PCV breather hose. I called the dealer and they said to bring it in.
Well, I took it back to the dealer and asked to speak with the tech that serviced my car. When he came out of the door he huffed and puffed so I said, “Oh I know it’s a pain in the ass to talk to me now but maybe you can just take a second and tell me why the hell you leave parts floating around my engine bay when you service cars?!” Then he told me that he installed another insulating shield with the recalled parts. So I asked him to get me the TSB recall package and show me how those parts come together. Then he said he’d have to go to the parts department. I told him not to bother since I can plainly see that he didn’t install a new insulator. Now he asks me if somebody else took it off. Really? I took the part off after he put on a new one, found an old one, then came to the dealer again and insisted that he put back the old one just for fun?! I lost my mind. Cooley VW in Wynantskill, NY is a dealership I would avoid. Especially a tech named Eddie. I even turned down a free oil change because I don’t want them ever to touch my car again. Kelsey at the service desk was cool as hell though. She seemed equally amazed and irritated with the tech.
It sounds like you broke the guys balls pretty hard and thats why he wasn’t that please to talk to you. Working as a dealer tech is a shitty job where your rushed to do everything and the guy made a mistake. Not saying the way he went about it was right, but that is a situation where how you handle it will dictate how he handles it. Just my .02 though