Bad Experience Cooley, VW

[ChrisCaz]

@88slowmarro

Who would of thought humans have days and errors lol , dude relax its not he left a oil line loose and your shit blew up . It happens . Think about suttin most dealer techs r flat rate ! So the longer it takes the less he gets paid . Esp on warr and recall shit , it happens so slow down dude . No shop is 100% lol

@dc2nick"

So wait, your stirring up all this anti-Cooley stuff because some tech left an old insulator shield in the engine bay? This is just a tiny part right? And there was no damage done to your car and everything is working fine? No offense dude but I’m with John, people make mistakes. And this seems like a very very small mistake. It’s not like they forgot to re-fill your transmission or something. And it sounds like they were willing to compensate you by offering you a free service. I work in the automotive repair field and when someone comes in ranting and raving about a mistake a tech made, I have zero respect for them and i don’t care to help them. All you have to do is keep your cool, calmly explain the situation to whom ever is in charge, and 99% of the time they are cool back and take care of you.

I totally understand. The problem I had was with the lying, not the fact that he made a 100% human error. He didn’t just lie, he lied after lying after lying. That’s where I had the problem because you have to remember that he’s doing that to everyone with his mistakes. People that don’t have car knowledge might not know and it might not be a small part. If I went back and he said, “Oh, my bad. I’ll throw that back in for you,” there’d be no complaint on my part.

And it’s not anti-Cooley cause everyone there seemed awesome except that tech. The people that worked there seemed irritated with that tech so I’m not just creating something that wasn’t there.