I am not one to rant, but carfax really fucked me over.
I am currently selling my Stratus. I thought i had a pretty interested buyer, until he asked me for the VIN# to run a CF on it. He came back to me and said “Your price is too for a car that has had THREE owners.” I was like, WTF??? I am the second owner of my car. He told me he wasn’t interested since he figured something just HAD to be wrong with an 04 that has had 3 owners, and no matter what i said, he would not believe me, because the great god Carfax said otherwise.
SOOOOOO…i called pendot and spent an hour on the phone (most of the time on hold), to verify the cars title history. Then, i contacted Carfax and got jerked around, shuttled back and forth, ignored, left on hold, had my emails ignored, for almost 2 weeks. I finally got someone there to look into this. Then they took their good old time checking it out. I told them a simple phone call would clear everything up, and they said “we don’t do that”:wtf: :madfawk:
So, finally i get an email saying
Hello David,
Carfax has amended the Carfax report for your vehicle.
I will forward a copy of the amended report in a separate email to follow. Please let me know if you cannot view or print a copy of the Carfax report that I have forwarded.
Tricia
Consumer Affairs
WWW.CARFAX.COM
That’s it, not even “sorry we fucked up your sale”, nothing. My car is not quite 3 years old, and they managed to screw up it’s history. That doesn’t say much about the reliability of the reports that they charge for, IMHO.
A simple apology would have gone a long way…douche bags.
