[quote=“Supraman,post:12,topic:28375"”]
how would they know who it was? all they would know is there was a complaint to dominos HQ and now they are in trouble or whatever…
OT
yings delivers til 4, and they will deliver beer too… how can you go wrong
[/quote]
You ever call that 800 number on the Dominos pizza box for their customer satisfaction survey? That survey is done by a company called Qualistics, who used out outsource all their IVR work to a company called IVR Inc, in Williamsville, NY, who was my previous employer.
Dominos takes customer surveys to a level you wouldn’t believe. If you leave a bad survey, Dominos corporate knows about it in less than 12 hours, by CONTRACT. Corporate will then call the store manager, as well as forwarding them any surveys that fall below a certain threshold for scoring. Provided on that report is any information you provided, along with your ANI (like callerid, but not blockable), and your reversed matched address. Even if you phone is unlisted, or a cell, chances are the databases we used probably had your address. If your cell is your only phone I can almost guarantee the database has your real address. The store manager then has to follow up on the serious complaints to close out the survey.
They take these surveys real seriously. They have report after report showing their huge growth over the years is directly related to keeping each stores performance up. If the phone system was down at 3am, you’d think 1000’s of people were dying every minute it remained down, not that some jackass couldn’t call and say his pizza was cold.