Hahah he really is a nice guy and means well, but we all believe (this is his story too) that he was hit exceptionally hard with a ladder and thus is unable to hold information properly. Sad story, in all honesty. He has worked in parts stores for 10 years, too.
Its at the Dealer, believe it or not. One tech has been there for 22 years, the other for 10. Both are exceptional mechanics and I trust them with the car. Plus Since I know someone who knows someone, my wallet wont be hurting too too bad when this is all over and done with.