We paid off the loan for the bathroom remodle and I went to close the account 10 min ago. When I close accounts I like to talk to a person so I know its done, I get a name if its not done right and demand my close letter in 7 buisness days.
Anyways I just sat on the phone for literally 5 min going though a bunch of menus and bullshit just yto get t5o the end and have it say “we are unable to take your call right now please call back later” (disconnect)…
WTF call back in 5 min, 10 min, a week, a month ? No further infor and it just hangs up on you…
FUCK YOU WELLS FARGO and Fuck off to all teh automated messages. Another fucking message I;m sick of is some of these emergency departments have this 1 min long message about HIPPA. You knwo what, When I call I need to talk to some one now, not Go through a 1 min message then have to select 30 different option to still get the worng fucking person…
the design of automated call queues is only as good as the person that set them up… some of the ones i helped with the company flow awesome and work great… but their are some highly complex ones out there too that you are just like wtf
tell me about it, i call to make flight reservations and i have to talk to some kinda habeeb speaking person. That really put me at ease. i swear i might freak out if there is one on my flight and you’ll see me on the news.