Sony: One wondering why his warrenty was voided by cutting PCI slot to allow AGP card to fit.
Lexmark: Lady who didn’t even own a Lexmark product calling to bitch that her “printer” (a.k.a. Her monitor) isn’t working and just keeps saying no signal. Then proceeded to argue for the next 30 minutes.
Lexmark: Another person calling because their printer won’t turn on, when asking to check the cables he said he couldn’t see them because the power to the house was out.
Adelphiarner: People suprised to find out that we cut off their e-mail 45 days after they cancel their account.
United On-line (a.k.a. Juno, Netzero, Bluelight): Man I hated netzero, but you guys at Juno are so much better! (Also of note the only difference in software was the color pallette nothing more.)
I’ll probably remember a few more later on tonight.
United On-line (a.k.a. Juno, Netzero, Bluelight): Man I hated netzero, but you guys at Juno are so much better! (Also of note the only difference in software was the color pallette nothing more.)
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People so ignorant of their own stupidity make me want to pet them on the head like a puppy. “Well aren’t you precious?”
United On-line (a.k.a. Juno, Netzero, Bluelight): Man I hated netzero, but you guys at Juno are so much better! (Also of note the only difference in software was the color pallette nothing more.)
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Uncle drives a new Saturn, but hates all things Chevy.
a lady came in to geek squad bitching that her computer wouldn’t power on. geek squad employee plugs it in and fires it up. she starts bitching that the sales associate said it was wireless. the geek squad employee was written up for laughing when the customer said that.
a lady came in to geek squad bitching that her computer wouldn’t power on. geek squad employee plugs it in and fires it up. she starts bitching that the sales associate said it was wireless. the geek squad employee was written up for laughing when the customer said that.
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OMG, i can’t even imagine what those people go through…
I applied to work there, one of the questions the managers asked me, is if I can hold back my own opinions and possibly laughter with customers that are not well educated.
United On-line (a.k.a. Juno, Netzero, Bluelight): Man I hated netzero, but you guys at Juno are so much better! (Also of note the only difference in software was the color pallette nothing more.)
I’ll probably remember a few more later on tonight.
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My favorite one there was the old guy that went through 3 install discs and none of them would work.
“I don’t know what the hell is wrong with your damn discs but i’ve gone through 3 of them, they tell me its the disc every time, and they still don’t do anything.”
“Sir, I’m sorry to hear that, now are you sure that your CD drive is functioning and that you are putting the discs in the right drive?”
“Yes, I’ll open and close it and try it again. Nope, still not reading. Now this new disc has a different design on it than the last 2, does the computer still read it the same?”
“Yes, the design on the disc doesn’t matter, the software is the same. You are putting the discs in painted side up right?”
“No, of course not, I’m not an idiot, I put the side that says netzero down so that the computer can read it! The other side doesn’t even say anything!”
I literally made the picard face at that one.
Once i had my two weeks notice in though, that place was a lot of fun. I avenged a lot of stupidity for my fellow reps.
“what do you mean it costs 200 dollars to replace this broken phone? you guys gave it to me for free 3 months ago!!!”
my favorite call i ever got
customer: “my phone keeps freezing up on me”
me: “are you on the phone now?”
him: “no”
me: “ok, the first thing we are going to do is power cycle the phone”
him: “ok”
me: “without turning off the phone, take the back cover off and remove the battery” click