It might be the router. Ask for a new one. I did and I got better speeds (although I was getting great speeds before). I’m paying for 15 down and 1 up and I was getting that, got a new router and got 20 down and 1 up. Probably because I live in a rural area and use all the bandwidth lol.
To answer your earlier question…YES…you can plug in your own wireless router into their cable modem.
Wall outlet > Cable Modem > RJ-45 cable to Internet Port on your new Wireless Router > Profit
Same here. Can’t wait. Although I did just put a query out to TW about Road Runner Extreme (their version of FiOS). It didn’t say I was in an area that DIDN’T have it, so maybe I’ll give that a run if they have it. It’s $20/month extra…so $80/month for internet, but that’s fine with me since I do a LOT of data transfers between my site, hobbies, and gaming. It’ll do until FiOS comes here (only TV is available right now).