Ok I agree that reputation means everything in this business but some of the posts I am seeing here make no sense at all. How do customers attribute to the rep of your shop? If you were the owner, what are you going to do, run a full background check on every paying customer, even if you did find out they were nutjobs, are you still going to turn down money? That answer is no.
The only reason you guys seem to hate on Redline is because of Tony. Who is a customer AND an employee. So, for the sake of future arguments, it would seem more logical to argue that the companies EMPLOYEES give them a bad rep, not its customers.