Ok I agree that reputation means everything in this business but some of the posts I am seeing here make no sense at all. How do customers attribute to the rep of your shop? If you were the owner, what are you going to do, run a full background check on every paying customer, even if you did find out they were nutjobs, are you still going to turn down money? That answer is no.
The only reason you guys seem to hate on Redline is because of Tony. Who is a customer AND an employee. So, for the sake of future arguments, it would seem more logical to argue that the companies EMPLOYEES give them a bad rep, not its customers.
Tony was a customer prior to an employee… am I correct? therefor my argument still stands. Once a chode always a chode. If redline knew he did a 190 bomb, and I bet he bragged about it to someone there, or word got back to him about it, AND he still employed him after the fact, logically they are condoning the actions.
You’re nuts if you don’t think customers are a representation of a shop. I’m not saying for Howard to turn down business because of it, but there’s no way you can tell me that if you saw a bunch of chode whistlers driving like assholes and the one thing they all had in common besides the car was a sticker, that you would not think that the business name on the sticker is what they represent.
You got me hooked on the word chode. lol