Like the title says, I was stupid enough to attempt to purchase something from SSAutochrome.
Because they do not give a phone number, (now I know why) only email and fax that goes unanswered for days, I was unable to get any information on the item I wanted and ended up ordering the wrong one.
After pleading with them and finally getting the proper info, I decided to change my order. But of course, just as I feared, they didn’t bother to respond untill after the item shipped - a few days later. I took it uppon myself to ship it back at my own expense and then proceeded to beg them by email and fax to get back with me and let me know what was being done so that I could get on with my work. I offered my office phone, cell phone, email and office fax.
It was not untill I informed them that I was going to cancel payment that I recieved a response. Below is the response they sent after I sent them numerous other emails and faxes. Notice the “all caps” and exclamation points.
My 4th or 5th message to them:
As you can see, I have sent a number of correspondences trying to straighten out my intercooler order. Evidently, things did not get straightened out because I came home to find the incorrect item on my doorstep. At this point I assume I will be required to ship the item back at my expense.
I would appreciate it if someone would contact me, or provide contact information so that I may resolve this issue before the close of the next business day.
Me, the following afternoon after again getting no response:
I have sent numerous emails and faxes. You seem to be refusing to
> respond and you are obviously not interested in my business. I have
> sent back the item that was sent and will now call my credit card company
> and have the charges reversed. I have saved all of our corespondances as
> proof of my efforts to resolve this issue and to post in a number of
> automotive forums.
SS:
OK , FIRST OF ALL , I DONT KNOW IF YOU THINK YOU ARE THE ONLY ONE THAT
WE GET EMAILS FROM WE DONT ! NOR DO WE SIT AT OUR DESK BEGGING FOR AN
EMAIL . UNDERSTAND THAT THERE IS A 24/48 HOUR BUSINESS PERIOD WHEN WE
REPLY , UNDERSTAND AGAIN "BUSINESS " DOES NOT MEAN ON >>> SUNDAY ! WE
HAVE ALREADY FOWARDED YOUR INFO TO OUR SERVICE/SHIPPING DEPARTMENT AND
WE ARE JUST WAITING ON A CONFIRMATION BACK . BE PATIENT , IT WILL NOT
HURT YOU !! IF YOU CHOOSE TO REVERSE YOUR PAYMENT , THAT IS CERTAINLY UP
TO YOU , ITS NOT OUR LOSS .
Me:
Well, it’s about time. I’ve been trying to get things straightened out
> for a few days now and you have left me 100% in the dark. I am patient,
> but I lose my patients when companies act as if they don’t have time for
> their customers and keep their money tied up without explaination. I’m so
> sorry for bothering you and I promise not to do so in the future.
> Are you planning on sending me the 12" unit or refunding my payment since
> you don’t value my business?
SS:
LEFT in the dark!!! Are you kidding me!!!
I have emailed you EVERY DAY since monday!!! [this is a lie] I have a line of emails to prove so! [where?]
You are just way to impatient and we ARE refunding you because we dont value your business!
We dont need someone who needs to be hand held and babied! So no, youll get your money back and you can go
bother someone else!!!
Well there you have it. This is how they treat their customers. Now you see why people refer to them as “SSautocrap.” Funny thing, I typed, printed and faxed all those messages and emails, AND I went to UPS and sent back the intercooler then went to work and faxed them the shipping info while they took their sweet time holding up my project. Now, due to their sloth (going on 1 week and unresolved), I have no intercooler to install this weekend. And then they have the nerve to critisize me!
I have bought a lot of stuff for my car and I buy a lot on Ebay. I have never recieved such poor customer service. I would avoid doing business with them at all costs.
You have been warned!
