To contrast, I’ve had several solid experiences at various Basil dealerships. I don’t have enough time to type a bunch so I’ll leave it at that. I would never shop West Herr again, I can tell you that at least.
Even if they didn’t want to paint the entire tailgate, it would NOT have cost $300 to fill that scratch and that dent properly and blend those small areas in. It’s black, as long as there’s no metallic it’s literally one of the EASIEST colors to blend when it comes to paint. probably would have only taken about 3-4oz of MIXED paint to repair that…if I had the color, I’d do it for beer.
It’s a lot different when its a real shop with actual operating costs :lol:
Sounds like you got a little bit slighted. The truck should AT LEAST be mechanically solid. Meaning that wheel bearings, brakes and tranny lines should be fixed at a bare minimum, without question. These are points that are not easily visible to the average buyer, and are pretty much required functionality for getting from A -> B. It makes it seem like they’re hiding something, because they claim to go through a rigorous inspection process with their used cars, and if those items make it through the inspection, then it’s obvious that they don’t really care about “doing it right”. They just do it enough so that it the average buyer won’t notice anything wrong.
The cosmetic stuff is a little bit harder to deal with. You can easily see it, so it’s not like they’re trying to hide something from you. But, if they said they were going to fix scratches, they should be striving to do a better job than just filling it with touch up paint.
Sounds like you got less than you were expecting, you should have walked away from the deal. Who cares if you went through the hoops and stripped your truck? It’s a big investment, you should have cut your losses and walked.
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Sounds like a typical car dealer. They put effort in on the sales side to make you feel cozy, and they put a dick in your ass on the actual product.
You got sold a vehicle with mechanical problems that should have been taken care of before being put out on the lot. That’s shitty service for sure. But the sales people should be less worried about making deals, and more worried about selling a QUALITY product and being SURE that they’re customers are going to be happy with the product. The vehicle should NEVER have passed an inspection (which is required for sales by a dealership) with a check engine light on. That is an immediate red flag. Let me guess, these tires were new and they did a hack of a job getting them installed because they were afraid of losing money in the shop?
I’m hesitant to post here because I’ve met both Dave Basil and Andy in person and both are stand up guys I’d recommend anyone to do business with.
IMO, I think 1QIKZ was expecting a little too much on an 8 year old truck. I wouldn’t expect the dealership to do a body filler and paint blending repair on a scratch. Any used car I’ve purchased from a dealer had it’s various scratches just fixed with touch up paint. I would however expect them to fix the rotors and wheel bearing because it sounds like they’re borderline for even passing a legit inspection and the leaking tran cooler line but then Andy agreed to take care of those on his own.
I quite surprised Dave didn’t get back to him because in the 3 vehicle and 1 quad deals I’ve steered his way he’s always been great about getting back to people. He’s also been good at getting back to me on VIN checks and stuff that I wasn’t even doing with Basil.
In the end after reading this I’m still going to send a good friend of mine who’s lease is almost up on his Acadia over to Dave to see what he can do for a deal. I feel bad Andy isn’t happy with the deal he got on his new truck but I don’t see anything here that would make me want to avoid doing business with Basil in the future.
EDIT:
I will throw in an experience MANY years ago with Basil Ford on Walden when I bought a 3 year old 98 Ranger. Sales department was great, I got a very fair trade and deal. A week later I was trying to install a trailer hitch and it simply wouldn’t fit. Laying under the truck I realized at some point the rear bumper must have been replaced and when they reinstalled it they put the bracket on backwards. The service manager found that hard to believe so I brought the truck in and backed it up to another similar Ranger on the lot. We both got under and sure enough, my brackets were backwards making it impossible to mount the hitch (towing my boat was the whole reason I traded my Geo Tracker in on the V6 Ranger). Not only did they agree to fix it but they had me leave the hitch and tossed that on for me as well.
I guess if they said they’d fix it and didn’t I’d be upset as well. The fact that they didn’t want to fix it to your standards is iffy. I wouldn’t expect touch up paint, but I don’t think I’d expect the tailgate to get stripped and show car finished. If they just sprayed the entire thing and left a little dent it would be acceptable.
Why on earth did you have to finance when you already traded in a diesel? Should have had me get a you truck from down south…
I ended up getting $15K for this 2006 with 18K miles.
http://www.nyspeed.com/showthread.php?230533-2006-F150-4x4-XCab-Low-Miles!
Every dealership has issues. I’ve bought from west-herr and basil. How did my truck pass inspection I don’t know. I never plan on having a vehicle serviced at one so I don’t care about that. What brings me back is how I was treated with the sales department.
To me it just seems like a lot of work and aggravation for a truck you could have probably picked up just about anywhere. I’ve had issues with every dealer I’ve dealt with. If I noticed stuff like this before I signed anything, or was treated like that, I would have just walked away and saved myself the headache.
rotors don’t have anything to do with nysi, just pads
From the DMV cr79 (the manual shops work from when doing NYSI)…
Brake Rotor
13. Inspect for substantial cracks extending to end of rotor.
Inspect for mechanical damage
Inspect disc for any distortion or scoring that would impair braking system.
The rear pad not touching and heavy pulsing is really up to the shop’s interpretation. The parking brake not working definitely fails it though.
This. It should not pass inspection with the parking brake not working and that is most definintly the dealer’s problem. As for the cosmetic and non mechanical issues, if you want somthing perfect, buy a new truck.
I doubt my standards are much different from anyone on here. If I were to deliver a piece of custom millwork to a customer with a deep gouge in the door, I would HAVE to replace it. No matter what I did it would be noticeable and never be acceptable. I wasn’t asking them to paint the entire truck, just do it right. It’s about me bringing it up first time I looked at it and them knowing prior to the negotiations that money needs to be left in for that work. Don’t want to do it, take off a reasonable amount from the contract.
What I financed, was the difference. While I can’t speak to what you got for your truck, I was restricted by the local market and what these trucks are going for at auction and private sale. There were a number of similar trucks on the market that guys were just looking to dump and giving away. The value of my truck coupled with the fact I hadn’t brought in any work since Thanksgiving limited my choices and options.
I was simply tired of looking and driving numerous vehicles, and dealing with salesperson after salesperson, and them calling and emailing me to close a deal. I liked the truck, it fit my needs, and it should’ve been taken care of correctly. Why am I being made out to be the problem in this equation? Why should I have to be forced to go elsewhere?
While I tend to agree with you, it’s the mindset of overlooking something (which is actually very important from a performance and safety standpoint) while already there putting on new pads. Rotors are $ 35.00 ea. at Advanced Auto. Pop em on there and do it right.
Just to reiterate (again) this is not about the age of the vehicle, the fact that it’s used, and what I should expect bearing those two facts in mind. It’s about doing the right thing and making good on their end of the agreement. I brought them a trade in vehicle in the exact condition they required and did not take anything out of it to “make out” on the deal. While I’m sure many have had good experiences with Basil, I am simply stating what mine was with this particular location.
I wasn’t saying that. That’s the same reason I bought my GTI, I was just sick of looking and it seemed like a good deal at the time. I think they should have fixed everything, but I wouldn’t have still signed for the car if they didn’t do everything they told me they would.
sounds like typical car dealer drama. I prefer to haggle defects against the price and not having them fixed, this usually is a win for both parties from a financial standpoint.
Maybe I missed something here, but the way this reads is:
You selected a USED truck that you wanted to purchase.
You reviewed things you thought were not perfect with said truck.
You asked dealer to fix issues, dealer didn’t agree to fix all issues.
You take delivery on used truck after inspecting it yourself.
Proceed to flame dealer on internet for not fixing issues they didn’t agree to fix on a used truck.
Am I getting this right?
@1QIKZ im not taking sides with anyone because I understand where both partys are coming from, you cant sell a vehicle with known parts on it that are bad, they needed to be addressed before it was on the lot, I think that was the first mistake and it was just a downfall from there
Almost correct:
YES !!! It was a used truck and stop saying that it was used!! I know that it was used, so did they !!
I reviewed things that I asked to be addressed and specifically stated that I wanted to get it on a lift and inspect it to make sure it was mechanically sound.
I asked dealer to fix the issues I mentioned at the first test drive / inspection, and then some found after mechanical inspection. I agreed to take care of some issues out of pocket and some out of theirs. Trying to be fair.
Yes, I took delivery.
Not “flaming” the dealer, explaining what my experience was with them, AFTER THE DEAL WAS IN PROGRESS. Up till then, I had no issues, in fact was pleased. They did some of the mechanical repairs as discussed and did not do the (and I will say this again for the last time) PROPER paint repair on the tailgate.
What I don’t really get is why there are so many people on here that are totally fine with how this was handled. Maybe my expectations of customer service are just too damn high. I would venture the response would be different if it were their car(s).
If they did not feel like fixing mechanical issues they should have cut it out of the price. I don’t see a problem with them not doing paint. They should have given you floor mats
But in this case your customer didn’t want to pay for new millwork and asked you to use some stuff you pulled out of an 8 year old house. Then once the customer had it they saw a deep scratch and said simply staining it wasn’t enough, they wanted you to wood fill it, sand it down and perfectly match the existing stain, all on your dime, because they wanted millwork that looked like it was brand new while paying the used reclaimed stuff price that you based the contract for work on.
I guess you just have a different expectation of a used vehicle that I do, or any dealership I’ve dealt with for that matter. When I find an 8 year vehicle and it’s got some scratches I figure that’s part of buying a used car. I’d expect them to use some touch up paint so it doesn’t rust and the price I’m paying reflects a vehicle that’s not perfect. I’ll often search many dealers travelling 300-500 miles even to find that rare mint used vehicle like I did to find a GTO without a single paint flaw. To put it another way, if you found the exact truck you bought but without a single paint or interior trim flaw anywhere on it chances are the dealer would be asking more money than they were for this particular truck.
As for the "doing what’s right based on an agreement, both of you made a mistake here. I think the sales person assumed by “fixing the scratch” you knew they were just going to use some touch up paint. You assumed that meant at minimum respray, blend and re-clear. If either of you would have been more clear at this point I’m sure it probably could have been worked into the deal but I bet you would have ended up paying a little more than you did.
OK, let me amend that scenario. I had a customer come to my shop to look at a piece of “used” custom millwork and told me they weren’t happy with the scratch. I told them I would take care of it, and at that time negotiate a purchase price. My expectation of the used vehicle was that it was just that, used, and it did have other blemishes and those were not as much of a concern to me as the most visible one. I was not looking for a “mint” vehicle. If it was a “showroom” condition vehicle I would fully expect the dealer to ask more money for it. Maybe you’re right about the “blame” on communication. Perhaps it was my fault for assuming they would do a proper repair.