Basil Ford in Cheektowaga.

NYSpeed Automotive
1

basil representative is in quotations.

Horrible service. Not once, but EVERY time my truck needs service. (warranty)

{Misfire in cylinder #1 and 5.} “you should replace the plugs and wires”

I just had new plugs and wires installed when the light came on in the first place. Neither of the two solved the problem.

" you should have them replaced again"

No, the plugs and wires are 34 days old, you guys should check the injectors and other parts of the ignition system.

" ok, we will look into it, you owe us $142.00 for the check, because the warranty company is closed after 12 on saturday’s."

I brought the truck in at 9 AM for my scheduled appointment, you had plenty of time to call the warranty company before they closed.

I HATE THAT FUCKING PLACE.

2

thats pretty shitty.

3

aftermarket warranty I assume…

Never liked those things…

4

aftermarket warrantys suck they are always closed. Then when you get someone he is either autistic or foriegn. sucks man. good luck with everything. what is the deductable on the warranty. Did they do the plugs and wires?

5

no deductible :wink: i did the plugs and wires, because they wanted $200.00 to do that last month.

6

Where did you get the parts. It is feasable if they are cheap parts. What kind of vehicle is this?

7

PM’d

8

man that really does suck but they cant be as bad as keller chevrolet

9

karma?

10

paging TORQDSS

He has helped me in a similar situation.

11

basil chevy on transit is no better. they wouldnt do a $200 warranty repair on a $40,000 p/u that was paid in full. it had 300 miles on it picked it up w/ 267 miles on it. gillogly chevrolet fixed it no problem. 5 years 100,000 mile warranty? this was 33 miles and they declined it.

12

hey at least u got some floor mats haha

13

Im sure you could straighten this out with a few messages Mr Basil on the board.

14

pm me I would def like to look into this for you…
please provide some more details for me, who you worked with and anything else relevant.

-Chuck Basil

15

Damn there is two of them on the board now?I’m sure they will look into it for you
D

16

Chuck from Canisius HS?

These guys are flooding the boards.

17

Chuck’s been here. he’s a good egg too, except for that ownign a Ford part. :wink:

18

props to you for trying to fix the situation.

19

It really makes sense as a dealer to keep your local automotive enthusiasts happy, especially in a smaller community like WNY. How many of your friends/family/co-workers know you as a “car person”? All those people tend to come to you for advice about car buying/repair and if you have a negative opinion about a specific dealer it can really carry a lot of weight.

I know for a fact I have personally cost Culligan 5 new car sales and probably 3 times that in service jobs since they pissed me off over some simple warranty work on the GTO.

20

lol what bullshit…so apparently warranties can only be used certain days? that’s such crap…shoulda refused to pay a cent…you have a warranty that covers is, they can’t tell you when it is or isn’t good (except for obviously if your past the mileage/time the warranty covers).