need immediate computer help, big problem.

That’s impressive. As much as I think Apple’s gay, their hardware and software really is better. I never knew their customer service is good too.

I’ll never buy another HP product because their service is such crap. My monitor crapped out under warranty and they kept sending me refurbs that didn’t work until the warranty was expired then they tried to claim that they would no longer replace the monitor because the warranty expired, even though I they never fixed the issue I brought to them under warranty. I had to bitch my way up their service management ladder until they sent me a brand new monitor.