I felt the need to make a separate post about this, because I figured it would get lost in my build thread, and I felt they needed some recognition on this. A little over a week ago I ordered a Spec lightweight flywheel for my 944 NA engine through Lindsey Racing (who I have a long standing relationship with). It arrived on the 9th of March, unfortunately damaged. Honestly the box looked like UPS had played soccer with it, so I immediately contacted Dave Lindsey about it. Unfortunately for me, it was after business hours Friday, so I had to wait till Monday to hear back from him. After a few exchanged emails, Dave informed me that he had been in contact with Spec and since it was dropped shipped from them he had informed them of the problem and I should contact Justin @ Spec. So, after Dave assured me I’d be taken care of, and that I should give them a call, I rang Spec up. Again, another roadblock in my project… Justin had left the office for the day. So I spoke with one of his associates, who instructed me to take photos of the box and the flywheel and send them to his email.
This is where my real contact with the people at Spec begins. I awoke this morning to an email from Justin, explaining their end of the situation and that I should call him for more details. He was nothing short of helpful, and apologized profusely for the situation (despite it really not being their fault). He arranged with the UPS claims department for someone to come pick the box up from me and go through the proper channels (and never ending paperwork) to get the situation taken care of. The bad news, as if there wasn’t enough already, it was going to take UPS ~2 weeks to take care of the claim. Uhhhgg. I of course, still had the option of ordering another flywheel and tying up more cash in aluminum market, which to be honest, I didn’t want to do. I informed Justin that he had been more than helpful and I really appreciated with how painless they made a less than ideal situation for me, thanked him for the help and said I’d just wait it out with UPS. That is usually where this type of claim ends, even with specialized companies like Spec, I was extremely happy with their level of commitment to solving the problem.
To my complete surprise about an hour later my phone rang, it was Justin from Spec. He informed me that he had talked it over with the proper people in the company and they were sending me a new flywheel, on their dime so I could get my project done. Ecstatic does not even begin to describe. The flywheel (though damaged thanks to UPS) was incredible quality, and at 5 3/4 lbs should be an absolute blast with a nice cam and individual throttle bodies. I’ve also had a Spec 3 clutch in my 944 Turbo which made close to 400whp with zero issues in the clutch department.
Nothing but the best from Spec in my dealings with them, honestly some of the best customer service I’ve encountered.
:tup:
