Awesome support right there. I had a similar happening over winter. Bought something for Xmas, game damaged despite packing good. It had looked like UPS dropped it numerous times.
I contacted them about it and they filed the claim, and 2 days later I had a new product. I called em up and they said that since it was before Christmas UPS would take too long so they got me a new one right away.
:tup: to good customer service.