lmao! seriously nick?? nice 
Me: click on network connections
Cx: oh yes…internet options, her it is
Me: nooo, i said network connections, not internet options
Cx: oh ok, set up a connection or network…i got it
Me: NO…i said NETWORK CONNECTIONS
I did sony vaio tech at CL for a few years, i was loosing hair… grew back when i stopped giving a shit.
Honestly with the car support calls, How did these people even get their licences?!
“Now on your desktop you should see some icons”
“I only see some pencils, my keyboard, and my cursor.”
I’m so glad I don’t deal with this stuff anymore.
I had to do it, it was when the email servers took a shit. IT NEEDED TO BE DONE!
idk how you guys deal with this :lol:
Once you have your 2 weeks notice in, tech support immediately becomes awesome. Especially if the company you work for is going under and you know you wont be back.
me: “thank you for calling tech support can i please have your email address”
customer: “550 south good rd”
me: " no your email address
customer: “oh sorry, 716-688-5789
me: " no, ma’am. I…need…your…email…address…do you no what that is?”
i have 2 personal bests.
-
my first day ever of taking calls, even when i was being trained. " sir, im going to need you to call your computer manufacture due to your modem not responding correctly" customer: “oohhh…ok” (customer crying over the phone, who is in fact a grown man) wow a grown man crying because his dialup modem wont work
-
took me literally 25 min just to get someone into control panel on windows vista. a total of 1 hour and 20 min by the end of the call for a new setup. (which should only take at most 10 min) by the end i told them someone would need to call in because i couldnt help her anymore. she went threw the whole connection setup and at the end when you click on connect, even if your on the same phone line. she canceled out of the error instead of clicking on setup the connection anyways. so all that time was wasted on doing nothing at all! awsome
ahhh i hate when people close out the setup screens, especially when they’re retarded and take 20+ minutes to get to it
my new pet peeve is:
Me: “when you make a local call do you need to dial the area code?”
dumbass: “ok”
Me: “you do?”
dumbass: “do what?”
Me: “sir i’m asking you a question”
dumbass: “oh…”
I was trying to register our software for a customer and they need to read us back a serial number and the dude kept saying ‘C’ as in kite…
A part of our software is called ‘back office’ and when we ask people to log in to the back office sometimes they’ll put us on hold and physically go into their back office and then ask why they need to be back there.
Damn I’m sure I have more…
the funny thing is the indian people we had from time to time here… P as in thomas… of T as in pamela… V as in Wodka or V as in Wirus… it got hilarious listening to them trying to spell out urls hearing that.
Indians get soo pissed lol
I worked for HSBC Bank doing telephone customer service and even though the pay was GREAT I hated talking to 90% of them people. Retarded ass people I swear.
Didn’t I teach you anything? She would have understood if you said:
I wish i could hang up on people 
sooooo… what a fucking great call i took today
customer: i getting some different screen popping up that what im suppose to
me: what are we looking at when this screen pops up
customer: i click on the blue “e” and i get some different screen than i should have
me: are you talking about your homepage
customer: well i want internet explorer as my homepage and thats not what is opening
me: ma’am, internet explorer is not a homepage, it is a browser that pulls up websites. a homepage is the first site that loads on your internet explorer
customer: right and its not internet explorer
me: (checking hp settings on ie) ma’am your homepage is set for msn
customer: i want it set for internet explorer
me: that is a browser, not a hp.
needless to say this went on for about 10 min before she seemed to start understanding
the part that pissed me off was she was opening internet explorer and a window would pop up (internet explorer which it would say on the top) but some how she would say it wasnt opening and something else was.
I don’t mind helping clueless people, what I DO hate is:
- You tell them to do something and their first response is “I’ve already tried that”
- You tell them whats wrong/what to do, and they say " No thats not it" and of course, it always is.
Ah, and my favorite:
Really nice lady, called to say she was clumsy and spilled coffee on her laptop, ya know shit happens. I created a ticket to have it sent out for replacement, and we had to write a short discription of problem, which read -
“User spilled coffee on laptop keyboard. Told user despite being a wednesday, giving her computer caffiene will not cause it to run any faster”
Some others I’ve used in the tickets:
-User stated there was a bug in her computer. Pwned bug with my size 10
-User locked out of windows. Told to use front door
-User called looking for a replacement hip. Asked if she wanted it to be 802.11b/g compatible.Wrong number.
Those are all I could think of off the top of my head. Good times.
lol that was always a good one