Daryl,
I’m not battling. I’ve said from the beginning that all I did was report what happened, what the mechanic down here told me and showed me, and your response. I can’t write what others are going to do or how they’re going to respond. I didn’t get on here and call you names, or say negative things about your shop. I did, however, post a series of events that happened to me, affected me very much, and nearly cost me my motor.
Warranty: I frequented your shop for two years. No warranty conditions were ever told to me. When I asked if I could bring my own parts since a lot of the parts were non OEM and performance based, I was told I could. A warranty is not the same thing as making a bad situation right. When we first spoke on the day I called you two things stood out in my mind, 1. You mentioned you would like to see any pictures and invoices from the shop I was using, and 2. You brought up my last visit to your shop which was not topical. It wouldn’t stand out in my mind except you mentioned it about one minute into the conversation by saying, “The last time you left here there was quite a scene. So you’re basically calling to take my temperature now?” (quoted as best I could) To which I responded, “No, this happened and I want to give you the opportunity to make it right.” That was the morning after I had found out that it was the timing belt. I waited until around 10AM or so because I had asked the shop to see what caused the timing belt to slip three teeth. I knew I had just had it replaced so it seemed odd since I was supposed to get about another 77k miles out of it. So, between getting my car towed home, to the dealer where it sat for two days, to getting towed to the shop, then I was off to work where they called me to when I contacted you at 10AM the next day…where in there was I supposed to contact you, arrange another tow truck to a NAPA facility, have them re-diagnose it and lay blame? And that’s IF the NAPA warranty would have covered it since it was my parts from a widely used and respected parts dealer? I didn’t even know it was something ASS could’ve messed up until the shop had the engine torn apart.
The pic: I am trying to get these pics but I’m dealing with an older off the boat German mechanic that, truthfully, seems to be having a hard time getting the pics off the digital camera into an email. If I have to, I’ll go there tomorrow and take a damn picture of the pic myself. However, I don’t think any pic or video or written explanation would satisfy you enough for you to say, “You know what? We screwed up. My bad. Let me make this right.”
The last time I left the shop: I never posted about the last time I left the shop because I didn’t want it to reflect negatively on you. I didn’t want to get on a public forum and state that you had illegally passed my car’s inspection prior to that date, that you were familiar with my car when you made the appointment because I made the appointment standing in front of Harold after you guys threw on two temporary washers to my rear shock because it had walked itself off the bushing ($50), or that the owner of a shop would seriously suggest crafting a fake cat to fool his tech that was about ten feet behind him. I don’t mind saying I have a short-ish temper but I’d say after the shenanigans with the timing belt job where it was a tooth off and Harold told me he tore it down and checked it again and it was spot on, then you tore it down and YUP, it was a tooth off, AND the part wasn’t ordered, AND your telling me to trick your own tech with your work…Yeah, I’d say I reacted pretty calmly by just telling the tech to go fuck himself.
Showing interest: When I called you back in the afternoon to tell you I had the information you requested you cut me off, cited the NAPA warranty rules as you understood them, and told me there was nothing you could do. You never asked to see the pic. You never asked to see the invoice. You never asked what I was looking for to make it right. The conversation was brief and you made it clear nothing was going to happen no matter what information I had.
Why did you ask about my last visit the first time I called? And why have you referenced it here in every post you’ve made when the thread is regarding work that was done prior to that visit? I believe it’s an attempt to change the subject. To point to me and say, “He’s got a temper problem!” and totally deflect from the events that happened. People on here can say whatever they want about A.S.S. but here’s the bottom line: When they changed my timing belt the first time they could’ve blown the motor because they gave it to me off a tooth. They even test drove it and said it was fine. A.S.S. told me they double checked it and the timing was fine, that it had to be a tuning issue. I went to NAM, all the way to Clifton Park with the belt off a tooth where Josh said, NOPE, not the tune. So I brought it back to A.S.S. where they finally got the timing correct. That’s all fact. So if I’m a little quick to believe that perhaps the shop that doesn’t have a dog in the fight is correct and you guys forgot to tighten a bolt, then that’s on me. But you also forgot to order my CV boot so…I don’t know. Maybe you’re right. Maybe this is all because of my short temper.
Chris C.