It is stated very clear to me in ASS’ first reply that ASS WOULD have taken action to help if OP brought the car to a NAPA Auto Care facility to have the job warrantied. This just doesn’t make clear sense to me, since NAPA would not honor a warranty claim for the service they performed. ASS is clearly taking the stance of “you didn’t take it to NAPA, so we can’t warranty it, sorry” which is crap, since NAPA would NOT warranty this repair regardless. I’d have more respect for ASS if they just said, “OP, you’re a jerk, and we don’t want to give you any money back.” It feels like they’re hiding behind this NAPA warranty so they don’t have to pay or be the bad guy. OP has had some issues with them in the past and ASS is either a) passively telling OP to fuck right off or b)making excuses so they don’t have to cut a check.
Read below. It is clearly stated that ASS WOULD have assisted in warrantying the repair through NAPA, but since the vehicle wasn’t taken to a NAPA AC facility, their hands are tied. However, NAPA would not have issued ASS any credit for the labor expended on a service that later failed within the warranty period due to POTENTIAL technician error or bolt failure, because the parts were customer supplied. Potentially, because I guess pictures are pending. I get that proof is required, that is completely understandable.
I think the biggest lesson learned here is not to bring your own maintenance parts to a servicing facility. You can’t expect them to take ownership of your own parts once they are installed. Maybe having clear rules on such things would help independent shops avoid potential exposure to situations like this?