Yes I do work there and I am positive I wasnt your salesman and the sentra never hit hyundai’s lot it was @ mazda. Also the lexus was our general manager’s personal car it wasnt technically a trade in so even though its not exceptable I see how it may of got messed up. And yes the guy in the commercials sean “smart move” kipp was the same guy who owned the lexus and I cant say it surprizes me to hear this. We all want him gone call Frank Downing Jr. the owner he is a super nice down to earth younger gentleman who would be more than happy to help you out, maybe free oil changes for life or something. But on behalf of Towne… sorry for the inconvience.