- It’s “Vonage”
- It’s “problems”
- It’s “didn’t”
- It’s “understand”
Sorry, but that when I have to think that hard to figure out what you’re asking, I’m going to say something. 
Anyway, www.testmyvoip.com See what kind of result you get there. Maybe take the time to start looking at other phone options since Vonage is about to get totally fucked by the Verizon lawsuit anyway.
Try resetting your Vonage router as well. Just unplug the power for 30 seconds and plug back in. I’ve had Vonage for almost 3 years and it had been flawless until Adelphia switched to Time Warner. Now I’m having all sorts of quality issues, but can’t prove to Time Warner it’s them. I’ve even taken my Vonage router to work and used it on our Verizon provided internet connection and it’s flawless there.