What's the most incorrect car statement you've ever heard?

my friends mom asked me to do her thermostat cuz her minivan was overheating. so i go over there and im like so when was your last coolant flush. she said what that ive never had it done… im like how long have you had this van . she said since new… i look at the reg… its a 97. the coolant was almost black… it was a dark dark DARK. brown… what a dumb broad