So I wrote his long nasty e-mail to my new cable company last night, cause they had me capped at 1.5MB downloads, when they told me they had 3MB downloads, and they have the gayest interface ever on their menu, which forces you to look at ads so you cant even see what programming is coming on in the future, only whats on at the moment…, not expecting a response. Got to work today and got a phone call from them saying that the “problem should be fixed”. Voila! Magically im downloading at 375K instead of 175K. Thats some shady shit right there. Ill be 90% of the dumbfucks would never know the difference. 
@ the customer service guys name.
From : Dulce Olexo <dolexo@mediacomcc.com>
Sent : Thursday, October 7, 2004 12:15 PM
To : <dsmracerxxx@hotmail.com>
CC : “Dave Rickards” <drickards@mediacomcc.com>, “Carlene Rogan” <crogan@mediacomcc.com>
Subject : Re: Customer Service
| | | Inbox
Mr. Knapp:
Thank you for your e-mail and your question about your service.
I am sorry that it is not working as fast as your expectations want, but
we can certainly look into this for you and make the necessary corrections
to increase the speed. I have left you a message to return my call so that
we can set up a service call and see what adjustments we can make at your
house. I have also forwarded this e-mail to our installation supervisor who
will also be attentive to see if there is any adjustments to be done at
our central communication center or on the main lines near your home
in Ocean Pines. We will certainly make every attempt possible to resolve
these issues, as we do not want to loose your business. Thank you again
for taking the time to write, as we look forward to hearing from our
customers
which make us strive to do a better job as your cable and internet provider.
I look forward to your phone call.
Dulce Olexo
Mediacom Customer Service
302-732-5301
----- Original Message -----
From: “Customer Service” <customerserviceso@mediacomcc.com>
To: “Dulce Olexo” <dolexo@mediacomcc.com>
Sent: Thursday, October 07, 2004 11:32 AM
Subject: Fw: Customer Service
>
> ----- Original Message -----
> From: <Michael.Knapp@mccs.mediacomcc.com>
> To: <customerserviceso@mediacomcc.com>
> Sent: Thursday, October 07, 2004 2:26 AM
> Subject: Customer Service
>
>
> > Last Name: Knapp
> > First Name: Michael
> > Account Number: 8383500320217672
> > Email: dsmracerxxx@hotmail.com
> > Telephone: 410-213-7221
> > Address 1: 93 Bramblewood Drive
> > Address 2:
> > City: Ocean Pines
> > State: MD
> > Zip Code: 21811
> > Comments: I recently moved from an area that had a different cable
> company. I just wanted to express how unhappy I am with your service. I
> signed up for both your cable internet, as well as your digital cable.
When
> i signed up, I asked your representative how fast your internet service
was.
> She told me it was 3mbps. It is not. It is only 1.5mbps. I can only
> download at a maximum rate of 175Kbps, whereas with my other company,
which
> also advertised 3MBPS download speeds, I was able to download over twice
as
> fast. This is a deplorable oversight at best, and illegal false
advertising
> fraud at the worst. Also, I think its rediculous that your digital cable
> menu makes you look at advertisements. I’m paying $50 a month for this
> service, and you have the nerve to shove even MORE advertisements down my
> throat than are already on TV to begin with? And in such a manner that
you
> can only browse 30 minutes of programming at a time? I think its
> rediculous. With my old cable c!
> > ompany, you could see what was on at the moment, as well as an hour
ahead
> of time, because unlike your company, they let their menu take up the
whole
> screen instead of forcing you to tasteless advertiments. Im seriously
> considering dropping your service all together and going with a satellite.
> Although with your company’s wanton disregard for whats best for your
> consumer, I suspect this e-mail will go unanswered with no explanation for
> these questionable practices.
> >
> >
> >
> >
>
