lemon law is coming up realy soon … this is out of control
its been suggested by someone else that they are intentionaly returning to car to her (repaired or not) so that it doesnt sit long enough to become a lemon
they keep returning the car to her, for her to drive, while it runs like shit and they order more parts for it …
her and her father called suzuki directly, they belittled them, made like they were clueless, and told them to contact their dealership to get it fixed
at one point the car got 120 miles to a tank of gas … which works out to 8.25 mpg (combined city / highway)
about 2 weeks into owning it she got a bulge in one of the tires, golfball sized. they determined that it was a result of hitting a pothole at 70mph or more… they then told her she had to wait for a new tire because they had to order the replacement THRU SUZUKI !!! (apparently thats how you get ahold of a replacement hankook)
car also lost brakes at one point, while coming to a stop the pedal just went to the floor, had juuust enough brakes to come to a stop. dealer said it was fine as long as it didnt happen again, they eventualy replaced some parts to fix it because she refused to drive it
the car also downshifts REALY HARD … while slowing down at one point it slammed into a lower gear, and the car slowwed down so hard the car behind her had to slam on the brakes
next time she takes the car in, im going with her … see if they can handle how i like to get proper service … i estimate that i can empty the showroom AND the parking lot of potential customers in under 5 minutes. anyone that knows me knows i can be a loud mother fucker …
WHAT SHOULD A CONSUMER DO IF THE DEALER REFUSES TO MAKE REPAIRS?
If the dealer refuses to make repairs within seven days of receiving notice from the consumer, the consumer should immediately notify the manufacturer in writing, by certified mail, return receipt requested, of the car's problem and that the dealer has refused to make repairs. A sample notice to the manufacturer may be found in this book.
WHAT ARE A CONSUMER’S RIGHTS IF THE MANUFACTURER DOES NOT MEET ITS DUTY TO REPAIR?
If the problem is not repaired after a reasonable number of attempts, or the manufacturer or the dealer refuses to commence repairs within 20 days from the manufacturer's receipt of the "refusal to repair" notice from the consumer, and if the problem substantially impairs the value of the car to the consumer, the manufac- turer, at the consumer's option, must either refund the full purchase or lease price, or offer a comparable replacement car.
DOES THE LAW SPECIFY THE NUMBER OF REQUIRED REPAIR ATTEMPTS?
It is presumed that there have been a reasonable number of attempts to repair a problem if, during the first 18,000 miles of operation or two years from the original delivery date, whichever comes first, either: (1) <b>the same problem has been subject to repair four or more times and the problem continues to exist</b>; or (2) the car is out of service by reason of repair of one or more problems for a cumulative total of <b>30 or more calendar days and the problem continues to exist.</b>