Just found on West Herr’s website there is a place to contact the president of the company. I highly doubt that anything goes directly to him, however its worth a shot. I’m going to wait until they call me back and I’ll see what they diagnose the problem as and see what they’re going to do about it. good information Fry, I may need to use that, although I’d like to solve the problem with the dealership internally first. we’ll see how far that get though