um
if a warranty doesn’t cover a repair, who’s obligation is it to pay for the repairs?
is it the writers fault that the warranty place closes early on saturday? no
is it the writers fault for not calling prior to that? yes
its not the writers fault if a warranty company refuses to cover a repair…these people work normal business hours like the majority of the rest of the world…
what most fail to realize is that UNTIL a warranty company decides to cover a repair, the diagnostics and related charge are on the customer. technicians don’t work for free and most businesses aren’t around to just give things away
i HATE extended warranty companies…only b/c they often fail to relay to the customer what is and what is not covered, leaving the customer to be mad at the service writer who is simply relaying a message