Well have you personally dealt with Tein? I dunno what people are talking about , I havent had a problem with there customer service so far and same with the guys I talk to at JRP, like definately there service has changed like what BING said, perhaps the service was shit back in the day cuz they had no competition but now there pretty good. Just ask the guys at JRP. but w/e right, those who hate will continue to hate and those who love will keep lovin