Well I logged into my online banking at Key and found my account is locked AGAIN and I need to wait to Monday to speak with someone who can unlock it. This is the 4th time its happened in 3 months on top of getting my cards canceled and having my account actually closed for no reason other than their own mix up, I need to find a new bank.
People have good and bad experiences so I am just looking for people with account somewhere that meet the following:
*24/7 customer service - I travel regularly so I need to be able to speak with someone if I have problems with my card or account so I do not get stranded somewhere in the middle of the night.
*No maintenance/min balance fees - I do not care about earning interest on my checking, I just need no fees or min balance.
*Local and national branches - Again, I travel all over during the year so I need to at least have access to my bank in person at least in western new york.
*No fees - I know people with accounts and debt cards that charge them fees if they use them at different ATMs and also if they run the card as a credit instead of a debt. I need one that wont charge me to spend my money.
Shoot me with what you have. Any new account specials would be cool too that give me free stuff.
Same reason my girlfriend just dumped Key bank last week.
I can’t believe how GOD AWFUL their internet banking is.
You need to register every computer that you go on to access your account, and if you change service provider (different wifi access point), then they make you re register all over again, then register again when you get home.
Half the time it says registration failed and you have to call the number, and they basically ask you why you have so many registrations on your account…
Unreal, I told her to dump them, now she is with BOA. Its nice to have a branch right next door when you are in any town in america.
You mean the IndyMac that was just seized by the FDIC???
I’ve been using HSBC for awhile now and I’m happy with their level of service and availability of branches/ATMs. A friend works for BoA but I’ve never really used their services and Citi doesn’t have any branches locally and probably won’t for awhile.