newman called me a bit ago…
earlier somebody mentioned her potential to make 30k or so in a year, that’s very possible, but i didnt wanna say that and have her end up making 20k a year or less…
i work for NCO Group, in the crosspoint business park, on crosspoint ave. off of north french right off of the 990, starting pay is 8 an hour, you have a monthly goal you have to collect…once you hit that goal, a percent of everything you collect above and beyond it goes toward your bonus check.
so, you have a goal of $5000, you collect $9000, commission rate is 25%, so 25% of the $4000 she went over goal = $1000 bonus…they rape you on taxes, so unless she went exempt for the bonus check she’d prob only see $650 of the bonus or so, but you get it all back at the end of the year anyway, so it doesnt bother me…i like getting $XXXX back in april, right around the time when i usually get shit for my car
pay is bi weekly, if you want a raise, all you have to do is ask for it…after3 months, and they will give it to you. the catch?..you have to hit for those three months in a row what your goal WOULD BE if you were to take that raise…and to figure this out, there’s a formula that is used.
[(hourly wage x 40 hour work week x 52 weeks in a year) / 12 months in a year] all times your “factor” = your goal.
your factor varies from department to department…so the banks that are very easy to collect on, like people freshly in collections that wanna pay, have higher factors, thus making their goal higher, since it’s easier for you to get there…while departments that call people that have been in collecitons for years have lower factors, becaues that kinda shit is harder to collect on, making it harder to hit a higher goal…this results in it being for the most part fair throughout the building…(well thats what they tell you, but in reality there is a clear advantage being in a better department where it’s easier to collect on the acounts)
an example would be capital one’s department, factor of 3 (and we’ll assume you still make the starting 8 an hour pay), so:
[(8 x 40 x 52) / 12] x 3 = (16640 / 12) x 3 = 1386.6667 x 3 = $4160 is the goal…
now, say she wanted to go to $10 an hour…this would mean that for 3 months in a row, she would have to collect $5200 a month for 3 months in a row, and then it would be her decision…she can: A) stay at $8 an hour, guarentee she hits her goal since she’s already surpassing it, and just stick with getting bigger monthly bonuses since she’s going higher over her goal, or B) take the raise, the sure bet of making more money…but most likely bonus less because she’s just raised the stakes on herself…
say you hit the higher goal for 3 months, and take the raise, but then have a bad month, and dont hit your new goal…you do not lose the raise right away, everybody has bad months…you have i think a 2 month grace period before you have to go back down to $8 an hour…
the lowest of the low make 8 an hour with maybe 250 a month bonus or so, i make less than that because i’m part time, and they hate part time people…and no longer hire for part time, and i dont think they will really be willing to let people switch from full time to part time any more like i did…
the most i’ve seen made is like some of the people in the leet department, citibank, who make $24 an hour, and still bonus about $5000 or so a month, on average… :pimp:
hours:
we are opened monday, tuesday, wednesday, and thursday from 8AM to 9PM, friday from 8AM to 5PM, and saturdays from 8AM to 12 noon…there are some days though where saturdays we’re opened til 2 or 4, some nights til 10pm, some fridays til 7pm, and even some sundays from 9 AM to Noon…
a typical work week is 3 mornings (including friday, since only one shift is available friday), 8am to 5pm, with hour unpaid lunch from noon to 1, or 1 to 2, depending on who is there to watch the phones…
and then 2 nights, Noon til 9PM, or during the summer you can choose to work 11AM to 8PM instead…with lunch from 3-4pm, or 4-5pm, or 5-6pm, again…depending on who is there to watch the phones…
last saturday of every month is mandatory 8 - noon, along with one other saturday of your choice (unless it’s a month with 5 saturdays, then you have 2 you have to do besides the last of the month), but the following week you get to shave an hour off every day, or take a half day…
finally, every 2 hours you get a paid 10 minute break (mine are usually 15 - 20 minutes depending on my supervisor’s mood)…so basically your average day could be 8AM to 10AM work, 10AM to 10:15 AM break, 10:15 AM to 12PM work, 12Pm to 1PM lunch, 1Pm to 3 PM work, 3PM to 3:15PM break, 5Pm go home…
hope this helps, and also goes for anybody else interested in the job…just make sure you contact me for more info or if you’re serious about it, i can get anybody the job, i’ve been there nearly 2 years now, which is a long time for that place…plus, for recruiting i do get a bonus, part of which is used to treat whoever gets me that bonus out for a few drinks or mighty taco or whatever…