[quote=“MikeRi24,post:50,topic:24473"”]
not totally true. Techs and dealers get paid the same to do warranty jobs as they do for paid customer jobs.
[/quote]
Not totally true again. GM keeps two books for estimating how long a job will take.
Book A, lets refer to it as the “pound the customer in the ass book”, is the one that estimates hours for a job when a customer is paying for it. Just making up numbers, we’ll say that the pound the customer in the ass book would quote the rear end job at 10 hours.
Book B, lets refer it as the “How long the job really takes book”, is the one that estimates hours for a job when it’s covered under warranty, and GM will be picking up the cost of the techs time. In the how long it really takes book, the job will be estimated at considerably less hours, so lets say 5.
So if you’re a tech, which jobs do you want to do? The one where you can work for 5 hours and bill for 10, or the one where you work for 5 hours and bill for 5?