i was at the front desk complaining, the GM personally gave me the go ahead, and said to tell the lady I was sent by him personally, they even talked on the phone in front of me, and after it the billing manager told me there was nothing she could do.
Which was BS cuz the downtown GM that had signed me up gave her an OK and she still said no.
I also went back down and told him what she said and he goes, well the billings out of my hands now if they cant do it then I aplologize