I was hesitant to post this, but I can’t help it. I don’t want to see other friends get ripped off like I did-
Got my car tuned on May 1st by John@The Shop CT. Got the car home, and A/F ratio was WAY off. John came up 2 weeks later and kinda fixed the A/F ratio, but not really. He was unaware that with 5 minutes of work, that you could integrate the wideband signal into the stock ECU. Tried to contact John@TheShopCT, but everytime we spoke, he made it feel like I was bothering him…
Discovered that John locked the ECU. Had TSCOMPTUNED re-tune the car, and could not be happier.
-Travis
EDIT-adding this more though explanation
This letter is in regards to my account # xxxx. I brought my 2003 Mitsubishi Lancer Evolution to “The Shop CT” on April 30th, 2011 to get the car’s computer tuned for optimal vehicle performance. I was charged $817.50 (on the same date) for this service. Several months later, I discovered that “The Shop CT” had ‘locked’ the vehicles computer so only they (The Shop CT) could access it. The computer was ‘locked’ without my approval or knowledge.
The ‘locking’ of this cars computer caused several problems for me. In late August, it became apparent to me that the ‘tune’ needed work. I tried to contact The Shop CT with questions, and they were unresponsive to my inquiries, and the one time that I was able to talk to them, they were rude and acted as if they were doing a favor to take my call. At that point, it became apparent that I needed to look elsewhere for tuning help. While getting assistance from another friend/tuner, it became apparent that The Shop CT locked the computer.
In closing, I feel that it was very unprofessional for The Shop CT to lock this car’s computer without notifying me, the customer, who brought the vehicle over 4 hours on a trailer for them to tune. I informed The Shop CT that I was unhappy with this, but they stood behind their choice to lock the computer without my knowledge. With all of this said, I’m disputing their charge of $817.50 on April 30th, 2011 and would like to be refunded in full for their tuning service on my 2003 Mitsubishi Lancer Evolution. Please feel free to contact me at xxxxx with any concerns or questions.
(yes I’m disputing the charge)