I have a company verizon broadband card, and I use it without issue most of the time. I was just in Phoenix for work. I couldn’t get connected there despite my strong cell signal (also Verizon). I called the “help” line and after doing 6 or 7 futile exercises, I still could not connect, so she decided it was my device that was malfunctioning, offering to send me a new one, but with the risk of being charged $200 for the new one, if mine was deemed “damaged.”
I decided against the new one, just got back to Pgh, and my old one, that is actually bent from travel/abuse still works perfectly. This is not the first time I’ve had a similar connection issue with no valid explanation from the helicopter flying, army of technical people, douche-bag Verizon. The “network” is a joke.
/rant.
what you just described is a hardware problem. It’s like having a rod blow out the side of your engine and then bitching about how your car won’t run because the gasoline you’re running sucks.