I was just in the verizon store with my girlfriend and her mom last night.
It was by far the worst experience i’ve ever had in any cell phone place.
I’m so glad I have sprint sero plan.
So my girlfriends mom screwed up and signed another year contract, so my girlfriend is locked in with verizon until next year.
We went in there to get the bill put in her name, not her moms name.
No big issue right.
So we walk in, and stroll to the desk to talk to someone.
The guy is totally rude he’s like, you have to sign in before we will talk to you.
He points to a kiosk of touchscreen lcds.
There is nobody in the store but us, lol. Its not like there was a line in there.
So, my gf types in her phone number and describes her problem to a lcd computer.
Two seconds later the rep walks over (same guy who told us to sign in)
He puts on the most phoney sales pitch voice i’ve ever seen “hi how are you doing today, i see that you want to make changes to your plan, what can we do for you?”
She explains that she wants the address changed on the bill, and she wants a new phone, her’s is worn out pretty much after a year and a half.
The guy punches it up, and is like yeah if you sign a two year agreement you can get a phone for 99 dollars, if you sign a one year, its regular price (200 dollars for a shitty lg phone).
She starts laughing, you gotta be kidding me. You guys can’t give me a free cell phone, after mine is worn out? The guy looks totally puzzled and tells her “no” in a very stern and unfriendly voice.
Then she’s like ok can I upgrade 5 bucks or whatever to get nights at 7pm. The guys like no we don’t do that. But we can put you in a 70 dollar plan, thats sort of like having it, based on your usage.
My girlfriend is like “how is a 70 dollar plan like a 39 dollar plan starting nights at 7pm”.
The rep just starts a sales pitch on all this bullshit. Oh for ten dollars we can give you texting. She goes “oh is that unlimited texting”. He’s like no its only unlimited to verizon customers, only 250 texts to non verizon.
So shes like nah nevermind, just change the bill to my new address, let me give it to you.
The rep goes, uh do you have a utility bill on you. Shes like no its my boyfriends apartment. The rep goes, no we can’t do it without a major utility bill. Maybe you can call this customer service number and explain it to them? She goes, I thought I was talking to you, who is a customer service rep. Uh, no i can’t do it here.
So we walked out of there totally pissed, and wasted time.
The guy behind us was totally pissed that he got a 560 dollar bill.
I look at the girl behind him, she wanted a new phone because her’s was locking up alot. She said she just wanted a different phone. The rep tells her well you aren’t due for a new phone until such and such a date for free. This is the funniest shit ever. The girl goes “do i have insurance on this phone still”, the rep is like yes. The girl goes ok i’ll take it home and smash it with a hammer and you will give me a different phone? The guy is like well if the phone gets damaged we will replace it with one of equal or lesser value. The girl is like ok i’ll be back tomorrow.
Its just absolute garbage.
I have sprint, their coverage isn’t the best, but one time I was in syracuse on a business trip, my charger died, and wouldn’t charge the phone. I bought it into a kiosk in the mall, and told the guy. He asks my phone number, then takes a new one out of the retail box, and says “here, i’ll trade you for a new one, no charge”. “thanks for doing business with us”.
Aside from not giving you stuff you’re not entitled to and plan options that they do not offer and following company protocol, did the customer service rep actually do anything wrong?