What's the most incorrect car statement you've ever heard?

At advanced auto:

me: “i need points for a …”

guy checks the computer for about 8-10 minutes and then says " when you say points, do you mean plugs?"

me: “you have no idea what you are talking about do you?”

guy: “no i don’t think i know what you are asking for”

me: “ok then where are your nut splitters?”

guy “what are they for?”

me: dumbfounded i say “well they are for splitting nuts” frustrated i walk over to the tool aisle, grab one, walk up to the guy “this is a nut splitter… hey that special shirt means that you are a manager huh?”

guy: proudly says “yes it does”

me: i just shook my head, laughed and left