I’m sorry man, most of the time you make sense but this is ridiculous. You could NEVER run/own/operate your own business with this line of thinking. There is NO harm is having a non-educated customer or a customer who just needs help.
I had a customer about two months ago. Old guy, used to serve in the Navy. He called me EVERY single day about the same problem with his computer, which ended up just being an issue of him needing to learn. He would call me about the DUMBEST shit. But did I just tell him to go figure it out himself? No. And mind you, it was VERY frustrating at times having to hold his hand. But here is what I didn’t do. Complain and tell him to do it himself.
And guess what. Because I was one of the only IT Consulting companies to do that for him, he ended up landing me a ton of business through people he knew because he was so impressed with the way we stuck with it.
You view on this is quite frankly the most lazy, ridiculous thing I have ever heard. If you don’t like customer service, don’t do it. IN this case you are wrong. Very wrong.