i’m bored at work and started to think of all the awesome stuff i’ve been a party to in the workplace, figured it would make a good thread.
keep in mind this is all 100% true and i’m laughing my ass off reliving it all.
back in highschool I worked at the Canadian call centre for US based Cox communications. I handled in-bound billing for Cable and internet…
although i did some fun stuff the best was my buddy Jordan who lost interest in the job and started to actually fuck with the customers.
I remember my goal was to keep my average call time down. Target for the centre was 3:20 thereabouts. I had my average call time down under 2 minutes and was hitting over 110 calls in an 8 hour shift…
So I was sitting there whipping through the calls and noticed Jordan was just chillin out with the headset on doing nothing… there were hundreds of calls in queue so in between calls I asked WTF?
What he was doing was when calls came in he would mute them so that the hold music stopped but the customer couldn’t hear anything. So they thought they were going to be picked up soon.
Keep in mind Jordan can hear everything they say.
So he’d leave them like that for a few minutes and then he would conference call them into other depts. The thing here is that if you transfer you essentially lose the call, if you conference, but are on mute, it is the same as a transfer but you retain ownership of the call.
He would typically conference the customer into the Spanish dept. obviously there was some confusion on behalf of both parties, after they got that cleared up the CSR would be all: “okay I can help you out still…”
A minute or two later Jordan would end the conference call and put the customer back on mute… they’d be swearing and all confused again.
Then he’d conference them into the tech dept and pretty much the same shit would happen.
Then after about 15 minutes of all this shit, conferencing them in and out of depts. Without being on long enough to resolve anything he would disconnect the call entirely.
I was laughing while he explained this and then he told me he had one going at that very moment, he then left to disconnect the call and start another one.
Oh man I laughed my ass off.
Before we were allowed on the floor we had to go through a 2 week training course. We were training using a sample data base and i found out that i could manipulate the data base and change accounts and that the accounts would change on all the other computers.
I remember the trainer, named Les, was walking us through something like a bill payment through this sample account and when he went to switch screens i had changed the account information to his information… so when he went to refer back to the account holder he saw his name and figured he had done something wrong and it messed up his whole training programs… oh god i could barely contain myself.
i would peak over to see what sample accounts people were working on and i would change all the shit in the account to their own information and freak them right out…
then i figured out how to send messages to other computers and it was all over…
oh shit highschool was awesome. i wish i cared that little about work these days.
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i think i mentioned some hotel stories that were nominated in best nyspeed posts ever… i have plenty more where that came from…
what do you guys got?