Now you’re starting to sound like Time Warner. “Our stuff is great, the issues are users issues”.
When I was looking there were pages upon pages of posts of people pissed at how buggy the HR20 software was. These are high end technophiles, not grandpa pushing all the buttons at once. If you honestly deny there were major issues with the HR20 I don’t think I’ll ever be able to believe another post you make about DTV.
I’m not saying a software update hasn’t addressed some or all of the issues in the 5 months since I was looking, but don’t try to say there has never been a problem.
I was one of the first to post that the HR20 was very buggy on NYSpeed. When I was saying the problem is on the user end I was referring to the R15’s. Although the HR20 I have is working great, I have to say you have about roughly a 85% chance of getting a good one. About 15% are still bad right out of the box with no software fix.