EZPASS my ASS, I got scammed.

Shift518 Automotive
1

I use this blasted thing 34+ times a week, same car, same tag, same routes, same times. 3-5 times a week I get “call ezpass” becasue it doesnt scan. I have noticed a few 5mph lanes that will catch the tag and green light you faster than most 20mph lanes… and 5mph lanes that you could get out and punch the scanner before it scanned your car. BUT, beyond the shitty, inconsistent system’s performance thats not the problem here.

So I open my transaction log in the mail 2 days ago and 3 things jump out. First they bumped my auto deduction amount from $30 to $75, without prior notice. Apparently they said its in the terms and conditions… I am sure it is, but where does the arbitrary number even come from??? I would be pissed if I bounced something becasue of this. My travel routes havnt changed at all since I opened CRC, 9 months ago, yet 2 months ago they decided to bump me??? Doesnt make sense IMO. but what ever

My old tag, from YEARS AGO, hasn’t been in my car since I dont know when becasue it started working like shit, like 1 out of 3 attempts it would scan correctly… so i requested a new one, and put this one in the junk drawer and since then has gotten lost. (my mistake). Since then apparently my account “picks” which tag it wants to credit the toll scan with, even thought the tag in the car stays the same (1485 is the tag in the car)! One lady even had the audacity to tell me “I need to know what is in my car”, telling me the other tag has to be in it. My car is EMPTY its not in there, so to prove it I put the 1485 tag in the metal baggy and hit 4 tolls, guess what CALL EZPASS, NO EZPASS! Told ya so.

So I dig into this a bit and I find some overlapping transactions. like this one: How could I get off the exit at 23:55, jump back in time 2 minutes and magically jump on the thruway 2 exits away? LOL

http://shift518.com/attachment.php?attachmentid=4926&stc=1&d=1339522891

At one point 3 years ago, I had the NY 12 plan added back to the account (expires every new year to which you HAVE to mail them a payment to put it back on the account, cant do it on the phone, yeah right thanks. The NY12 is the first 30 miles are free… but somehow because of this tag difference nonsense it picked and chose when to use the NY 12… for months until i caught it, disputed it and got a refund. SORTA. They first refunded me $240, then the next day was like nahhhh we are going to just give you $209 back and too their money back!!!

http://shift518.com/attachment.php?attachmentid=4928&stc=1&d=1339523058

Here is a perfect example of a straight up double charge:

http://shift518.com/attachment.php?attachmentid=4927&stc=1&d=1339523001

So for the past 3 years i have had this magical tag following me everywhere. Today I called for the 3rd time in 2 days to get this fixed, and cancel the second tag lost or stolen to make them happy. (keep in mind, if i didnt loose it years ago, I have every right to have that other tag, and use it at my discretion, but I dont have any good way to prove to them I am not switching the tags daily to fuck with them) I prove the double charge, and the one example of the over lapping charges and ask that the $25 fee be waived, becasue I bet in 3 years i have atleast $25 worth of their messed up charges to cover that… they said GTFO and wouldnt do anything. So now i am going back and will print out all my statements and find them myself, and dispute it.

CLIFF NOTES, EZ-PASS SCAMS PEOPLE BECAUSE THEIR SYSTEM IS BUGGY TO SAY THE LEAST. I cant be the first one to see this happen, I bet it happens thousands of times a year stealing our money. CHECK YOUR BILLS!
2

my shit kept not scanning on teh way in, but working on the way out so it would charge me the full toll from buffalo unless i called it in. I got a new tag, tried different mounting, etc… nothing worked. (this was in the FJ, when it was new and not alot of people had them yet)

I ended up smashing the shit out of that tag to vent frustrations and never using it again.

recently got one for the bike. I rarely use the thruway but figured it would be nice rather than dealing with a ticket. I havent used it yet, we’ll see how it goes.

3

That sucks…but I’ve never had issues with EZpass…just checked my account to be sure too.

4

I rarely use my ez pass but get the renewal $25 fee every few months.

I’ll have to check the logs, did seem fishy.

5

i’ve gotta check mine now…

6

This. Sounds like another classic case of KKKomplaining :rofl

7

Just checked mines, all is well.

8

Last I saw it was $3 a mo for having it and not using it! Better check that too!

I tell ya what, as soon as I see the old fucked up tag is off my list under my account online, if it shows up once still I am going cancel my account and smash the tag in my car to bits, put it and the $25 fee in a box and mail it to them

AFTER i audit my last few years charges and fight them.

9

Mike wood EZPASS attorney at law. you need a commercial bro. lol

10

:rofl

11

Maybe other people are getting screwed too… Class action suit maybe???

12

Why not just go hand a check to a lawyer. You’ll never even get your money back on class action. DERP.

13

YOU BEEN TROLLED!

I wasnt SRS bro.

14

Pretty sure there is no monthly charge, part of the reason I got it to begin with.

Checked statements, didn’t seem to have any monthly charges.

But WTF is up with “only 90 day” statements can be viewed?

Another line of code to add pages would have killed you? :facepalm

15

huh, thats good i guess.

try Statement View instead. select from the pull down… it shows all the paper statements you would receive in xml form. get you all the same stuff your after. thats how I got 3+ year old stuff

16

I’ve had E-Z Pass for years. It didn’t take me long to learn to check your statements. Once in a while it would miss either an entry or an exit…All in all though, well worth it.

17

i had a couple screw ups from them and got dinged with 25 dollar fines. I would just file a discrepancy and a couple weeks later get a credit. Their system is screwy, but so far i havent been ripped off…

18

i use the commuter plan, so far no real problems that ive noticed.

ill be double checking my statements, thanks for the heads up.

19

Ive never had any issues with it other than one time I got a “Call EZPass message” and I called and they had no idea why it said that.

My brother got $12 deducted from his for no apparent reason and now doesnt use it.

20

they charged me $37 once for a $5 toll going to NYC once. they fixed it right away when i called. that was one of the many insidents i had with them