It is true though when the tank is low it smells more. I often wonder why a company even though they are “experts” are responsible for their advice to people. I know it really sucks that people died here, but use your own f’in head. If you fill your car with gas, and gas is leaking into the back seat and you call GM and say you just filled your car with gas and now it smells like gas, GM is going to say its fine. Then you put your baby in the back seat with gas on the floor and it ignites and the baby dies, in my eyes that is on you. Even though no one in NY will see it that way.
The employee that mentioned the stronger smell when the gas is low is correct. They themselves are probably making $10 an hour answering phones for the gas company. It is advice, you take advice with a grain of salt.
Good to see someone finally gets it. Just for the record here, I highly doubt the attorney’s motive here is to generate new legislation to prevent c this from happening again. No matter what NOCO said, the owner should’ve had the common sense to make the decision that something just wasn’t right with the situation. I don’t fill up my truck with gas, smell something wrong, then call Mobil for a solution.
You boys are forgetting that common sense goes out the window in the courtroom. No matter how stupid people are they will always win these type of lawsuits. It’s unfortunate, but it happens.
Unfortunately you are correct. Look at the Corasanti trial for reference point. I call someone asking how to fix my car, I do it the way they tell me to, it goes bad and I crash into a tree. Do I sue the guy I called? No. I made a choice to do it myself. If I take it somewhere to have it repaired snd it goes bad, yeah I have a problem. You make the final decision.
If that’s true that NOCO’s rep said that then I bet you they are in big trouble. We(NFG) will go out for a lot of crap especially when any odor of gas is noticed.
The Noco person on the phone only has so much information. If the home owner didn’t tell them the entire story about what is going on, the advice can be flawed.
Regardless of how this plays out, I hope the phone convo was recorded so we can actually hear what was said.
I know Norco has a 24hr emergency number if they’re closed. You basically get Hank Hill at home. I had to call them one evening the first time I ran out of propane and needed to know if I had to shut anything off or do anything. If I had smelled anything, they would have been out right away. They don’t mess around with that stuff, and I’m sure NOCO won’t anymore either.
So what happened was 2 idiots were talking on the phone but NOCO will be paying millions because one of the idiots worked for them? Thank God for idiot insurance so companies can spread the cost to all of the idiots out there. Next time you buy… well… ANYTHING, keep in mind the idiot tax you paid.
Basically. When you sell a combustible chemical to the general public you shouldn’t have idiots working for you telling people it’s OK to ignore weird smells. That gap in training contributed to the deaths of people. If the guy really said to ignore the odor then NOCO is absolutely partly responsible for this. Not 100%, but they get part of the blame.
Had they never called NOCO, or if NOCO had just said “I can’t tell you what that odor is” or “I’m not sure. You should get out and call the FD because on my first day they taught us that this shit can blow up.” then they aren’t to blame. But if they reassured someone that everything is fine when they had no way of knowing that, and should have known that it wasn’t fine, then that’s fucked up.
That’s the cost of doing business. If you’re going to sell something dangerous then your customer service people need to be trained to handle potentially dangerous situations relating to the product.
heard on the news they were trying to sue the reservation that sold him the propane for the tank he used because he didnt warn them it could be hazardous. LOL. Give me a fucking break