UPDATE:
Well, first off, I’d suggest no one ever does any business with Culligan.
I took the car back on Friday and met with Tom, the service manager, and showed him the pictures of a new strut bushing, a colapsed stut bushing, and what the bushing looks like in my car. I got the blowoff of, “well, maybe it’s just the weight of the car”. So we fight for a bit, and he agrees to compare it to another GTO at the dealership, and if it looks bad he’ll replace it. If not, they’re going to do an alignment and charge me for it. I agree, and say I’ll bring the car back in Sunday night.
So while I was home I popped off the little plastic cover that hide the strut cap nut and put some latex house paint on the threads and nut, making sure to do both struts.
I dropped the car off Sunday night and made no mention of my paint job. I get a call at noon Monday saying the car is ready, that they checked the front suspension and everything was fine, and they just did an alignment. I ask about the alternator whine issue, they said they couldn’t reproduce it so it must not exist. I explain that it will happen within 10 minutes of driving the car if it’s raining out, and that since it’s supposed to rain Tuesday to just keep the car. It never rains today, and it’s not going to rain for at least a week, so I just go pick up the car.
The service department is already closed, so I pay for my alignment and get my keys. I immediately pop the hood, and pull off the plastic cover, and as I suspected the paint is still on the threads and the nut, not so much as a chip, so obviously they didn’t even look at it.
I call Brian Dougin (the GM customer service rep I’ve been working with) and explain how Tom has now flat out lied to my face. He’s not happy, but each dealer is an independant operation and he has no power over them. Advises I should just try another dealer. He’s sending me a couple free oil/lube/filter coupons to offset the alignment.
So yeah, a big FUCK YOU goes out to Culligan on Main in Williamsville.